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Index numbers for monitoring transit service quality · Study

WorkIndex numbers for monitoring transit service quality

Juan de Oña2015

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Workgreen2015

Index numbers for monitoring transit service quality

Juan de Oña · Rocío de Oña · Laura Eboli · Gabriella Mazzulla

95 citations·0/0 files stored·Transportation Research Part A Policy and Practice

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Transportation Planning and Optimization Customer Service Quality and Loyalty Urban Transport Systems Analysis

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach 2004WHITE PAPER, European transport policy for 2010 : time to decide 2003Transit capacity and quality of service manual 2010The quality of service desired by public transport users 2008Public transit user satisfaction: Variability and policy implications 2013Perceived service quality in bus transit service: A structural equation approach

Cited by

2020Factors influencing customer's loyalty towards ride-hailing taxi services – A case study of Vietnam 2018The role of airport service quality in airport and destination choice 2019Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengers 2020Effect of environmental awareness on electric bicycle users’ mode choices 2018Measuring the quality of public transportation systems and ranking the bus transit routes using multi-criteria decision making techniques

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2017How to Study Perceived Quality in Public Transportchapter · 14 shared references 2014Neural networks for analyzing service quality in public transportationarticle · 10 shared references 2022An Overview of Approaches and Methods for Evaluating Public Transport Performanceother · 10 shared references 2014Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengersarticle · 9 shared references 2018Spatial variation of the perceived transit service quality at rail stationsarticle · 9 shared references 2017Identifying Key Factors of Rail Transit Service Quality: An Empirical Analysis for Istanbularticle · 9 shared references

Details

Year2015

Typeother

Published2015-06-13

VenueTransportation Research Part A Policy and Practice

ISSN-L0965-8564

Languageen

Citations95

Files0 public / 0

ShelfTransportation Planning and Optimization

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doi10.1016/j.tra.2015.05.018

openalex_workW607702006

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2017A fuzzy-based multi-dimensional and multi-period service quality evaluation outline for rail transit systems

2018Spatial variation of the perceived transit service quality at rail stations

2022Has COVID-19 changed our loyalty towards public transport? Understanding the moderating role of the pandemic in the relationship between service quality, customer satisfaction and loyalty