Cited by

• 2020Factors influencing customer's loyalty towards ride-hailing taxi services – A case study of Vietnam220 cited
• 2018The role of airport service quality in airport and destination choice173 cited
• 2019Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengers118 cited
• 2020Effect of environmental awareness on electric bicycle users’ mode choices88 cited
• 2017A fuzzy-based multi-dimensional and multi-period service quality evaluation outline for rail transit systems82 cited
• 2018Measuring the quality of public transportation systems and ranking the bus transit routes using multi-criteria decision making techniques82 cited
• 2018Spatial variation of the perceived transit service quality at rail stations76 cited
• 2022Has COVID-19 changed our loyalty towards public transport? Understanding the moderating role of the pandemic in the relationship between service quality, customer satisfaction and loyalty68 cited
• 2020Influence mechanism of the corporate image on passenger satisfaction with public transport in China67 cited
• 2017Route effect on the perception of public transport services quality55 cited
• 2020An Integrated Approach to Select Key Quality Indicators in Transit Services55 cited
• 2019Modeling passengers’ loyalty to public transit in a two-dimensional framework: A case study in Xiamen, China53 cited
• 2018A Bus Service Evaluation Method from Passenger’s Perspective Based on Satisfaction Surveys: A Case Study of Beijing, China51 cited
• 2020Methodologies for Determining the Service Quality of the Intercity Rail Service Based on Users’ Perceptions and Expectations in Thailand50 cited
• 2019Heterogeneity in desired bus service quality from users’ and potential users’ perspective47 cited
• 2017Modelling perceived quality for urban public transport systems using weighted variables and random parameters46 cited