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Rocío de Oña · Study
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Author
Rocío de Oña
25 works
· latest 2022
· 1 institutions
cluster: provisional
ORCID 0000-0002-5116-5652
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24
Citations
2,593
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25
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Most cited in this library
Perceived service quality in bus transit service: A structural equation approach
2013 · 479 citations
Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches
2014 · 381 citations
A classification tree approach to identify key factors of transit service quality
2012 · 193 citations
Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction
2016 · 191 citations
Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation
2015 · 142 citations
Works
25 shown
Is it possible to attract private vehicle users towards public transport? Understanding the key role of service quality, satisfaction and involvement on behavioral intentions
Transportation
·
2022
·
2 authors
·
Open access
24
citations
How does private vehicle users perceive the public transport service quality in large metropolitan areas? A European comparison
Transport Policy
·
2021
·
3 authors
·
Open access
47
citations
Perception of Public Transport Quality of Service among Regular Private Vehicle Users in Madrid, Spain
Transportation Research Record Journal of the Transportation Research Board
·
2020
·
3 authors
·
Open access
69
citations
Bayesian networks and structural equation modelling to develop service quality models: Metro of Seville case study
Transportation Research Part A Policy and Practice
·
2018
·
3 authors
·
Open access
81
citations
Analysis of the main service quality dimensions that affect the satisfaction of users of the metropolitan rail public transit services in Algiers
TeMA
·
2018
·
6 authors
·
Open access
6
citations
Finding service quality improvement opportunities across different typologies of public transit customers
Transportmetrica A Transport Science
·
2018
·
4 authors
·
Open access
46
citations
Users' satisfaction evolution of a metropolitan transit system in a context of economic downturn
International Journal of Sustainable Transportation
·
2017
·
4 authors
·
Open access
30
citations
The role of involvement in regards to public transit riders' perceptions of the service
Transport Policy
·
2016
·
3 authors
·
Open access
56
citations
Extraction of attribute importance from satisfaction surveys with data mining techniques: a comparison between neural networks and decision trees
Transportation Letters
·
2016
·
2 authors
·
Open access
19
citations
Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction
Transportmetrica A Transport Science
·
2016
·
5 authors
·
Open access
191
citations
The Effect of Service Attributes’ Hierarchy on Passengers’ Segmentation. A Light Rail Transit Service Case Study
Transportation research procedia
·
2016
·
3 authors
·
Open access
18
citations
Urban transport interchanges: A methodology for evaluating perceived quality
Transportation Research Part A Policy and Practice
·
2015
·
3 authors
113
citations
Index numbers for monitoring transit service quality
Transportation Research Part A Policy and Practice
·
2015
·
4 authors
·
other
·
Open access
95
citations
Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation
Transportation
·
2015
·
3 authors
·
Open access
142
citations
Analysis of transit quality of service through segmentation and classification tree techniques
Transportmetrica A Transport Science
·
2015
·
2 authors
·
Open access
60
citations
Perceived Service Quality, Customer Satisfaction, and Behavioral Intentions
Transportation Research Record Journal of the Transportation Research Board
·
2015
·
3 authors
·
Open access
107
citations
Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches
Transportation Science
·
2014
·
2 authors
·
Open access
381
citations
Cluster Analysis for Diminishing Heterogeneous Opinions of Service Quality Public Transport Passengers
Procedia - Social and Behavioral Sciences
·
2014
·
4 authors
·
other
·
Open access
47
citations
Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers
International Journal of Sustainable Transportation
·
2014
·
4 authors
·
Open access
136
citations
Neural networks for analyzing service quality in public transportation
Expert Systems with Applications
·
2014
·
2 authors
·
Open access
111
citations
KEY FACTORS AFFECTING RAIL SERVICE QUALITY IN THE NORTHERN ITALY: A DECISION TREE APPROACH
Transport
·
2014
·
3 authors
·
Open access
108
citations
Monitoring Changes in Transit Service Quality over Time
Procedia - Social and Behavioral Sciences
·
2014
·
3 authors
·
other
·
Open access
24
citations
Perceived service quality in bus transit service: A structural equation approach
Transport Policy
·
2013
·
4 authors
·
Open access
479
citations
A classification tree approach to identify key factors of transit service quality
Expert Systems with Applications
·
2012
·
3 authors
·
Open access
193
citations
How to Expand Subway and Urban Railway Networks: Light Rail Extensions in Madrid, Spain
Transportation Research Record Journal of the Transportation Research Board
·
2010
·
5 authors
·
Open access
10
citations