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The role of involvement in regards to public transit riders' perceptions of the service · Study

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ArticleThe role of involvement in regards to public transit riders' perceptions of the service

José Luis Machado-León2016

OA

Articlegreen2016

The role of involvement in regards to public transit riders' perceptions of the service

José Luis Machado-León · Rocío de Oña · Juan de Oña

56 citations·0/0 files stored·Transport Policy

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Transportation Planning and Optimization Customer Service Quality and Loyalty Transportation and Mobility Innovations

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References

1999Whence Consumer Loyalty?2010Satisfaction: a behavioral perspective on the consumer 1985Measuring the Involvement Construct 1998World Urbanization Prospects: The 1996 Revision 1997Strategic Brand Management: Building, Measuring, and Managing Brand Equity 2000Strategic Brand Management: Building, Measuring, and Managing Brand Equity.1989Structural equations with latent variables 2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context

Cited by

2019Assessing the role of product category involvement and relationship proneness in the satisfaction–loyalty link in retailing 2016The role of information systems in non-routine transit use of university students: Evidence from Brazil and Denmark 2021Measuring service quality of the light rail public transportation: A case study on Eskisehir in Turkey 2021Loyalty and public transit: a quantitative systematic review of the literature 2022Perceived service quality based on passenger and trip characteristics: A structural equation modeling approach

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2018Case study of the behavioural intentions of public transportation passengers in Kuala Lumpurarticle · 13 shared references 2018Finding service quality improvement opportunities across different typologies of public transit customersarticle · 11 shared references 2020The role of involvement with public transport in the relationship between service quality, satisfaction and behavioral intentionsarticle · 10 shared references 2019Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengersarticle · 8 shared references 2017Exploring the psychosocial factors associated with public transportation usage and examining the “gendered” differencearticle · 8 shared references 2020Understanding the mediator role of satisfaction in public transport: A cross-country analysisarticle · 8 shared references

Details

Year2016

Typearticle

Published2016-03-03

VenueTransport Policy

ISSN-L0967-070X

Languageen

Citations56

Files0 public / 0

ShelfTransportation Planning and Optimization

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doi10.1016/j.tranpol.2016.02.014

openalex_workW2291808583

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2022Service quality estimation and improvement plan of bus Service: A perception and expectation based analysis

2019Applying affective event theory to explain transit users’ reactions to service disruptions

2019A Framework for the Sustainability Assessment of (Micro)transit Systems