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The role of involvement in regards to public transit riders' perceptions of the service
16 references·16 citing·42 second hopsampled
The role of involvement in regards to public transit riders' perceptions of the service (2016)The role of involvement in regards to pub…Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Quality of Service in Public …Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Habitual or reasoned? Using the theory of planned behavior, technology acceptance model, and habit to examine switching intentions toward public transit (2010)Habitual or reasoned? Using t…Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Behavioral intentions of publ…Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: Evidence from Taiwan (2008)Investigating structural rela…Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Customer Value, Satisfaction,…Structural equation modeling for travel behavior research (2002)Structural equation modeling …Strategic Brand Management: Building, Measuring, and Managing Brand Equity. (2000)Strategic Brand Management: B…A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study (2000)A comprehensive framework for…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?World Urbanization Prospects: The 1996 Revision (1998)World Urbanization Prospects:…Strategic Brand Management: Building, Measuring, and Managing Brand Equity (1997)Strategic Brand Management: B…Relationship Marketing: The Strategy Continuum (1995)Relationship Marketing: The S…A comparative analysis of four scales of consumer involvement (1995)A comparative analysis of fou…Structural equations with latent variables (1989)Structural equations with lat…Measuring the Involvement Construct (1985)Measuring the Involvement Con…A human behaviour model and its implications in the transport context (2023)A human behaviour model and i…Service quality estimation and improvement plan of bus Service: A perception and expectation based analysis (2022)Service quality estimation an…Perceived service quality based on passenger and trip characteristics: A structural equation modeling approach (2022)Perceived service quality bas…Is it possible to attract private vehicle users towards public transport? Understanding the key role of service quality, satisfaction and involvement on behavioral intentions (2022)Is it possible to attract pri…What should we do to enhance your loyalty if you are (dis)satisfied with public transit service? (2021)What should we do to enhance …Modeling of airline passenger loyalty: A comparison of leisure and business travelers (2021)Modeling of airline passenger…Measuring service quality of the light rail public transportation: A case study on Eskisehir in Turkey (2021)Measuring service quality of …Loyalty and public transit: a quantitative systematic review of the literature (2021)Loyalty and public transit: a…Application of machine learning to investigate heterogeneity in users’ perception of intercity train service quality in developing countries (2021)Application of machine learni…Quality assessment of city bus service based on subjective and objective service quality dimensions (2019)Quality assessment of city bu…Exploring how perceptive differences impact the current public transport usage and support for future public transport extension and usage: A case study of Melbourne's tramline extension (2019)Exploring how perceptive diff…Assessing the role of product category involvement and relationship proneness in the satisfaction–loyalty link in retailing (2019)Assessing the role of product…Applying affective event theory to explain transit users’ reactions to service disruptions (2019)Applying affective event theo…A Framework for the Sustainability Assessment of (Micro)transit Systems (2019)A Framework for the Sustainab…An exploratory analysis of observed and latent variables affecting intercity train service quality in developing countries (2017)An exploratory analysis of ob…The role of information systems in non-routine transit use of university students: Evidence from Brazil and Denmark (2016)The role of information syste…Building Strong Brands (1995)The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits (2004)Brands and Branding: Research Findings and Future Priorities (2006)Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media (2018)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Understanding Attitudes and Predicting Social Behavior (1980)On the Evaluation of Structural Equation Models (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Relationship quality as a predictor of B2B customer loyalty (2006)Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators (2008)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)E‐service quality: a model of virtual service quality dimensions (2003)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)The Theory of Buyer Behavior (1971)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)The theme park experience: An analysis of pleasure, arousal and satisfaction (2004)The promises of big data and small data for travel behavior (aka human mobility) analysis (2016)An overview of structural equation modeling: its beginnings, historical development, usefulness and controversies in the social sciences (2017)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)An Examination of Selected Marketing Mix Elements and Brand Equity (2000)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)The Compact City Fallacy (2005)Urbanization in developing countries: Current trends, future projections, and key challenges for sustainability (2005)World urbanization prospects (2014)Construction and Initial Validation of a Multidimensional Measure of Work–Family Conflict (2000)SENSE OF PLACE AS AN ATTITUDE: LAKESHORE OWNERS ATTITUDES TOWARD THEIR PROPERTIES (2001)Effects of innovation types on firm performance (2011)
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References

  • 1999Whence Consumer Loyalty?7,319 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1985Measuring the Involvement Construct6,012 cited
  • 1998World Urbanization Prospects: The 1996 Revision5,881 cited
  • 1997Strategic Brand Management: Building, Measuring, and Managing Brand Equity4,788 cited
  • 2000Strategic Brand Management: Building, Measuring, and Managing Brand Equity.3,261 cited
  • 1989Structural equations with latent variables2,150 cited
  • 2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context1,829 cited
  • 2000A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study1,407 cited
  • 2002Structural equation modeling for travel behavior research1,043 cited
  • 2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement867 cited
  • 1995A comparative analysis of four scales of consumer involvement646 cited
  • 2008Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: Evidence from Taiwan591 cited
  • 1995Relationship Marketing: The Strategy Continuum

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504 cited
  • 2010Habitual or reasoned? Using the theory of planned behavior, technology acceptance model, and habit to examine switching intentions toward public transit406 cited
  • 2014Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches381 cited
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    • 2021Measuring service quality of the light rail public transportation: A case study on Eskisehir in Turkey36 cited
    • 2022Service quality estimation and improvement plan of bus Service: A perception and expectation based analysis33 cited
    • 2022Perceived service quality based on passenger and trip characteristics: A structural equation modeling approach33 cited
    • 2021Loyalty and public transit: a quantitative systematic review of the literature33 cited
    • 2019Applying affective event theory to explain transit users’ reactions to service disruptions28 cited
    • 2019A Framework for the Sustainability Assessment of (Micro)transit Systems27 cited
    • 2021Application of machine learning to investigate heterogeneity in users’ perception of intercity train service quality in developing countries25 cited
    • 2022Is it possible to attract private vehicle users towards public transport? Understanding the key role of service quality, satisfaction and involvement on behavioral intentions24 cited
    • 2021Modeling of airline passenger loyalty: A comparison of leisure and business travelers22 cited
    • 2017An exploratory analysis of observed and latent variables affecting intercity train service quality in developing countries22 cited
    • 2019Quality assessment of city bus service based on subjective and objective service quality dimensions20 cited
    • 2023A human behaviour model and its implications in the transport context19 cited
    • 2021What should we do to enhance your loyalty if you are (dis)satisfied with public transit service?18 cited
    • 2019Exploring how perceptive differences impact the current public transport usage and support for future public transport extension and usage: A case study of Melbourne's tramline extension16 cited