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Voice assistants in hospitality: using artificial intelligence for customer service
16 references·0 citing·36 second hop
Voice assistants in hospitality: using artificial intelligence for customer service (2021)Voice assistants in hospitality: using ar…Antecedents and outcomes of health risk perceptions in tourism, following the COVID-19 pandemic (2021)Antecedents and outcomes of h…Alexa, she's not human but… Unveiling the drivers of consumers' trust in voice‐based artificial intelligence (2021)Alexa, she's not human but… U…Understanding consumers’ acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption (2020)Understanding consumers’ acce…Impact of AI and robotics in the tourism sector: a critical insight (2020)Impact of AI and robotics in …Adoption of AI-based chatbots for hospitality and tourism (2020)Adoption of AI-based chatbots…A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism (2020)A review of research into aut…Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article (2019)Technology in tourism-from in…Technological disruptions in services: lessons from tourism and hospitality (2019)Technological disruptions in …Real-time co-creation and nowness service: lessons from tourism and hospitality (2019)Real-time co-creation and now…Consumer acceptance of smart speakers: a mixed methods approach (2018)Consumer acceptance of smart …Smart hospitality—Interconnectivity and interoperability towards an ecosystem (2017)Smart hospitality—Interconnec…SoCoMo marketing for travel and tourism: Empowering co-creation of value (2015)SoCoMo marketing for travel a…Smart tourism: foundations and developments (2015)Smart tourism: foundations an…Progress on information and communication technologies in hospitality and tourism (2014)Progress on information and c…How Smart, Connected Products Are Transforming Competition (2014)How Smart, Connected Products…Intelligent systems in tourism (2011)Intelligent systems in tourismThe effect of perceived trust on electronic commerce: Shopping online for tourism products and services in South Korea (2010)Progress and development of information and communication technologies in hospitality (2011)Perceptions of museum podcast tours: Effects of consumer innovativeness, Internet familiarity and podcasting affinity on performance expectancies (2012)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Why Are There Still So Many Jobs? 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References

  • 2014How Smart, Connected Products Are Transforming Competition2,600 cited
  • 2015Smart tourism: foundations and developments2,567 cited
  • 2020A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism1,184 cited
  • 2020Adoption of AI-based chatbots for hospitality and tourism1,076 cited
  • 2019Technological disruptions in services: lessons from tourism and hospitality1,042 cited
  • 2019Real-time co-creation and nowness service: lessons from tourism and hospitality1,040 cited
  • 2019Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article914 cited
  • 2014Progress on information and communication technologies in hospitality and tourism747 cited
  • 2017Smart hospitality—Interconnectivity and interoperability towards an ecosystem738 cited
  • 2020Understanding consumers’ acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption630 cited
  • 2021Alexa, she's not human but… Unveiling the drivers of consumers' trust in voice‐based artificial intelligence554 cited
  • 2015SoCoMo marketing for travel and tourism: Empowering co-creation of value544 cited
  • 2011Intelligent systems in tourism533 cited
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Impact of AI and robotics in the tourism sector: a critical insight
492 cited
  • 2018Consumer acceptance of smart speakers: a mixed methods approach204 cited
  • 2021Antecedents and outcomes of health risk perceptions in tourism, following the COVID-19 pandemic185 cited
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