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Emotional labor and employee outcomes: A meta‐analysis
16 references·0 citing·38 second hop
Emotional labor and employee outcomes: A meta‐analysis (2021)Emotional labor and employee outcomes: A …Doing Meta-Analysis with R (2021)Doing Meta-Analysis with ROn the costs and benefits of emotional labor: A meta-analysis of three decades of research. (2011)On the costs and benefits of …Dimensionalizing Cultures: The Hofstede Model in Context (2011)Dimensionalizing Cultures: Th…Gender differences in burnout: A meta-analysis (2010)Gender differences in burnout…Metan: Fixed- and Random-Effects Meta-Analysis (2008)Metan: Fixed- and Random-Effe…WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)WHEN "THE SHOW MUST GO ON": S…Development and validation of the Emotional Labour Scale (2003)Development and validation of…Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)Emotional Labor and Burnout: …Wheat From Chaff: Meta-Analysis As Quantitative Literature Review (2001)Wheat From Chaff: Meta-Analys…Job Burnout (2001)Job BurnoutEmotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Emotional regulation in the w…The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)The Dimensions, Antecedents, …The Affective Consequences of Service Work (1993)The Affective Consequences of…Emotional Labor in Service Roles: The Influence of Identity (1993)Emotional Labor in Service Ro…Cultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…The Presentation of Self in Everyday Life. (1956)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Assessing coping strategies: A theoretically based approach. (1989)Social Exchange Theory: An Interdisciplinary Review (2005)Stress, appraisal, and coping (1985)Provisional Selves: Experimenting with Image and Identity in Professional Adaptation (1999)Social Identity and Self-Categorization Processes in Organizational Contexts (2000)Stress: Appraisal and Coping (2013)Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. (1998)The dimensionality and antecedents of emotional labor strategies (2004)Why Does Affect Matter in Organizations? (2007)The Structure of Scientific Revolutions (1963)Separation of Ownership and Control (1983)Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)Impact Investing (2017)Purchase intention and purchase behavior online: A cross-cultural approach (2020)Intention to use analytical artificial intelligence (AI) in services – the effect of technology readiness and awareness (2021)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)The dynamics of proactivity at work (2008)7 Redesigning Work Design Theories: The Rise of Relational and Proactive Perspectives (2009)Stress, social support, and the buffering hypothesis. (1985)The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work (2004)The Job Demands‐Resources model: state of the art (2007)The Presentation of Self in Everyday Life (2023)The measurement of experienced burnout (1981)Maslach burnout inventory manual (1996)Subjective well-being: Three decades of progress. (1999)The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)The Measurement of Work Engagement With a Short Questionnaire (2006)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences (2017)Doing Gender (1987)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Improving sleep quality leads to better mental health: A meta-analysis of randomised controlled trials (2021)Methods for testing publication bias in ecological and evolutionary meta‐analyses (2021)The state of evidence for social and emotional learning: A contemporary meta-analysis of universal school-based SEL interventions (2023)
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References

  • 1993Cultures and Organizations: Software of the Mind.17,698 cited
  • 2001Job Burnout12,831 cited
  • 1984The Managed Heart: Commercialization of Human Feeling8,747 cited
  • 2011Dimensionalizing Cultures: The Hofstede Model in Context7,241 cited
  • 2000Emotional regulation in the workplace: A new way to conceptualize emotional labor.3,592 cited
  • 1993Emotional Labor in Service Roles: The Influence of Identity3,278 cited
  • 1996The Dimensions, Antecedents, and Consequences of Emotional Labor2,563 cited
  • 2002Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”2,389 cited
  • 2003WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.2,290 cited
  • 2021Doing Meta-Analysis with R1,841 cited
  • 2011On the costs and benefits of emotional labor: A meta-analysis of three decades of research.1,277 cited
  • 2003Development and validation of the Emotional Labour Scale1,253 cited
  • 2010Gender differences in burnout: A meta-analysis1,059 cited
  • 2008Metan: Fixed- and Random-Effects Meta-Analysis1,026 cited
  • 1993The Affective Consequences of Service Work989 cited

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  • 2001Wheat From Chaff: Meta-Analysis As Quantitative Literature Review948 cited
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