References

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• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 2002A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition.7,356 cited
• 2006Universal dimensions of social cognition: warmth and competence4,565 cited
• 2003Measuring the Hedonic and Utilitarian Dimensions of Consumer Attitude2,151 cited
• 1987Expression of Emotion as Part of the Work Role1,489 cited
• 2009How Emotions Regulate Social Life1,454 cited
• 2001SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.1,391 cited
• 2005Fundamental dimensions of social judgment: Understanding the relations between judgments of competence and warmth.1,060 cited
• 2006Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships1,050 cited
• 2004When Professionals Become Mothers, Warmth Doesn't Cut the Ice879 cited
• 2004Is “service with a smile” enough? Authenticity of positive displays during service encounters844 cited
• 2011The dynamics of warmth and competence judgments, and their outcomes in organizations693 cited
• 2010Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast‐casual restaurant industry