Performance Management

Abstract

This chapter presents the innovative contribution for organization performance management in collaborative networks (CNs), developed and validated in the Net-Challenge European RTD project. The chapter first presents the context for strategy formulation and decision in CN and the type of strategic decision faced. Then, the chapter describes the Net-Challenge framework for performance management, starting with an overview, followed by the key concepts of key stakeholder and key success factor (KSF) and closing with the reference process. A preliminary application of this framework in a demonstrator CN in the garment industry showed the applicability of the methodology and usefulness of the process resources, particularly of the scenario templates, to simplify the setup steps of performance management process.

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