Facilitating digital collaboration through knowledge management: a case study

Yawar Abbas · Alberto Martinetti · Mohammad Rajabalinejad · Florian Schuberth · Leo A. M. van Dongen

32 citations0/0 files storedKnowledge Management Research & Practice

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Knowledge Management and Sharing Information Architecture and Usability E-Learning and Knowledge Management

Abstract

Knowledge management (KM) can facilitate collaboration and enhance innovation. To manage knowledge, organisations typically implement knowledge management systems (KMSs). It has been shown that KMS facilitates the management of explicit knowledge. However, KMSs are at times not embraced because of issues such as long file search times and information overload. Moreover, managing tacit knowledge via KMS is hardly discussed in literature. To shed light on these issues, this paper conducts a case study at a railway infrastructure manager. Three key practical problems have been identified that hinder current KMS use and sharing of tacit knowledge. To overcome these problems, a KM platform was developed, and its usability was assessed with 17 experts. A paired-samples t-test reveals that the developed platform reduces the file search time compared to the current solution. Moreover, structured interviews show that the lesson-learned site component contributes to improved learning, and the KM platform facilitates collaboration building.

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References

2007A Design Science Research Methodology for Information Systems Research 1995The Construction of Shared Knowledge in Collaborative Problem Solving 2009Perspective—Tacit Knowledge and Knowledge Conversion: Controversy and Advancement in Organizational Knowledge Creation Theory 2007The role of knowledge management in innovation 2001The role of tacit and explicit knowledge in the workplace 2013Towards tacit knowledge sharing over social web tools 2017Conceptualising the lessons-learned process in project management: Towards a triple-loop learning framework 2016How do collaboration and investments in knowledge management affect process innovation in services?

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2022An empirical study on the sharing of tacit knowledge by construction project workers in sub-Saharan Africa 2023The Influence of Digital Technologies on Knowledge Management in Engineering: A Systematic Literature Review 2024Scientists’ disciplinary characteristics and collaboration behaviour under the convergence paradigm: A multilevel network perspective

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