Reviewhybrid2022

Corporate social irresponsibility and consumer punishment: A systematic review and research agenda

Carmen Valor · Paolo Antonetti · Grzegorz Zasuwa

93 citations0/0 files storedJournal of Business Research

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Corporate Social Responsibility Reporting Environmental Sustainability in Business Corporate Social Responsibility and Sustainability

Abstract

This paper offers an integrative review of the past work on consumers’ reactions to corporate social irresponsibility (CSI). The study summarises and integrates the existing research into two conceptual models: a punitive response to CSI and a nonpunitive response to CSI. In each model, the study reviews relevant antecedents, mediators, and moderators. The paper also identifies gaps in the literature and problematizes several key research assumptions that have gone unquestioned in earlier accounts of consumers’ reactions to CSI. The paper contributes to the existing research by offering a parsimonious and yet comprehensive conceptualization of which, when, why and how consumers punish (or do not punish) firms following CSI. The analysis further leads to the identification of a research agenda to continue advancing our understanding of how consumers respond to CSI.

Citations in this library

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References

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Cited by

2022Corporate social irresponsibility: What we know and what we need to know 2022The social regulation of corporate social irresponsibility: Reviewing the contribution of corporate reputation 2023Consumer response journey following a product‐harm crisis: The role of online brand communities 2024Effect of corporate social irresponsibility on organizational workplace deviant behaviour: the meditating role of moral disengagement 2024Walking the tightrope: How does corporate advocacy for controversial social issues catalyze change or spark backlash?

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