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Factors Influencing Customer Satisfaction in Online Shopping
13 references·1 citing·45 second hop
Factors Influencing Customer Satisfaction in Online Shopping (2021)Factors Influencing Customer Satisfaction…Factors affecting customer satisfaction on online shopping holiday (2021)Factors affecting customer sa…Drivers and Barriers to Online Shopping in a Newly Digitalized Society (2018)Drivers and Barriers to Onlin…The impact of product quality and price on customer satisfaction with the mediator of customer value (2016)The impact of product quality…An Analysis of Factors Affecting on Online Shopping Behavior of Consumers (2015)An Analysis of Factors Affect…Evaluating Factors Influencing Consumer Satisfaction towards Online Shopping in China (2012)Evaluating Factors Influencin…An Analysis of Factors Affecting on Online Shopping Behavior of Consumers (2012)An Analysis of Factors Affect…How word of mouth communication varies across service encounters (2011)How word of mouth communicati…Determinants of E-Commerce Customer Satisfaction, Trust, and Loyalty in Saudi Arabia (2011)Determinants of E-Commerce Cu…Exploring the relationships between e‐service quality, satisfaction, attitudes and behaviours in content‐driven e‐service web sites (2010)Exploring the relationships b…The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce (2003)The Impact of Customer Trust …The Role of Logistics Leverage in Marketing Strategy (2001)The Role of Logistics Leverag…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Factors that Affect the Level of Customer Satisfaction and Repurchase Intention on Tokopedia (2024)Factors that Affect the Level…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Principles and Practice of Structural Equation Modeling (1998)The role played by perceived usability, satisfaction and consumer trust on website loyalty (2005)Information Privacy Research: an Interdisciplinary Review1 (2011)Trust in a specific technology (2011)Structural equation modeling in practice: A review and recommended two-step approach. 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Delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM (2018)Impulse buying behaviour: an online-offline comparative and the impact of social media (2018)The role of involvement: Investigating the effect of brand's social media pages on consumer purchase intention (2019)The Behavioral Consequences of Service Quality (1996)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Qualitative Data Analysis (2008)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Social Behavior: Its Elementary Forms (1963)Social Indicators of Well-Being (1976)Measuring Service Quality: A Reexamination and Extension (1992)Whence Consumer Loyalty? (1999)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Advances in Consumer Research (2025)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Consumer attitudes towards online shopping (2015)Antecedents and consequences of online customer satisfaction: A holistic process perspective (2017)Customer engagement behaviours in social media: capturing innovation opportunities (2018)Organizational Information Requirements, Media Richness and Structural Design (1986)Book Review: Marketing Research: An Applied Orientation (1994)E-S-QUAL (2004)Analyzing customer satisfaction: users perspective towards online shopping (2017)The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping: an emerging economy case (2017)Alexa, do voice assistants influence consumer brand engagement? – Examining the role of AI powered voice assistants in influencing consumer brand engagement (2020)Competitive advantage, creating and sustaining superior performance (1985)Competitive Advantage: Creating and Sustaining Superior Performance (1985)The Effect of a Market Orientation on Business Profitability (1990)Logistics Service Quality as a Segment-Customized Process (2001)Toward a unified theory of logistics (2004)Linking improved knowledge management to operational and organizational performance (2008)Analysis of Mediation Effect Of Consumer Satisfaction On The Effect Of Service Quality, Price and Consumer Trust On Consumer Loyalty (2019)Does quality stimulate customer satisfaction where perceived value mediates and the usage of social media moderates? (2020)Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty (2023)
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References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 2000E-satisfaction: an initial examination2,017 cited
  • 2003The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce882 cited
  • 2011Determinants of E-Commerce Customer Satisfaction, Trust, and Loyalty in Saudi Arabia455 cited
  • 2012An Analysis of Factors Affecting on Online Shopping Behavior of Consumers398 cited
  • 2010Exploring the relationships between e‐service quality, satisfaction, attitudes and behaviours in content‐driven e‐service web sites376 cited
  • 2012Evaluating Factors Influencing Consumer Satisfaction towards Online Shopping in China202 cited
  • 2016The impact of product quality and price on customer satisfaction with the mediator of customer value147 cited
  • 2001The Role of Logistics Leverage in Marketing Strategy143 cited
  • 2015An Analysis of Factors Affecting on Online Shopping Behavior of Consumers132 cited
  • 2021Factors affecting customer satisfaction on online shopping holiday108 cited
  • 2011How word of mouth communication varies across service encounters55 cited
  • 2018Drivers and Barriers to Online Shopping in a Newly Digitalized Society23 cited

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  • 2024Factors that Affect the Level of Customer Satisfaction and Repurchase Intention on Tokopedia

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7 cited