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The Effect of Product Quality, Service Quality, Customer Satisfaction on Customer Loyalty

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
2018The mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix strategy to customer loyalty186 cited

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2023Service Quality and Trust as Predictors of Online Purchasing Decisions Mediated by Perceived Risk10 cited
2026Evaluating E-Commerce Satisfaction: The Impact of Trust, Information Quality, Usability, and Perceived-to-Actual Performance7 cited
2023KEPUASAN TAMU DAN PELATIHAN KARYAWAN PADA DEPARTEMEN F&B SERVICE: STUDI KASUS DI SWISS-BELINN KRISTAL KUPANG0 cited

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