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The Role of Service and Product Quality on Customer Loyalty

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1995Customer loyalty: how to earn it, how to keep it560 cited
2002Service quality, customer satisfaction and behavior intentions136 cited
2016Testing the effects of food quality, price fairness, and physical environment on customer satisfaction in fast food restaurant industry133 cited
2015An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines124 cited
2018The influence of quality on satisfaction and customer loyalty with an importance-performance map analysis117 cited
2020Understanding customer loyalty in the coffee shop industry (A survey in Jakarta, Indonesia)115 cited
2018Attributes of the coffee shop business related to customer satisfaction95 cited
2018Pengaruh Kualitas Produk terhadap Kepuasan Pelanggan94 cited
2019The Influence of Product Quality, Service Quality and Price on Customer Satisfaction and Loyalty73 cited

Cited by

2022Investigating the Impact of Resilience, Responsiveness, and Quality on Customer Loyalty of MSMEs: Empirical Evidence42 cited
2024The Influence of Product Quality and Online Shopping Experience (OSE) on Consumer Loyalty Through Customer Satisfaction on Local Skincare Products26 cited
2023The influence of service performance and passenger satisfaction on public transport loyalty in a small city in a developing country

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6 cited