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ArticleMeasuring Customer Satisfaction Using a Collective Preference Disaggregation Model

Yannis Siskos1998

Article1998

Measuring Customer Satisfaction Using a Collective Preference Disaggregation Model

Yannis Siskos · Evangelos Grigoroudis · C. Zopounidis · Olivier Saurais

110 citations·0/0 files stored·Journal of Global Optimization

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Multi-Criteria Decision Making Customer Service Quality and Loyalty Economic and Environmental Valuation

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References

1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1987Expectations and Norms in Models of Consumer Satisfaction 1982Assessing a set of additive utility functions for multicriteria decision-making, the UTA method 1973Multiattribute decisions in marketing : a measurement approach 1985Disconfirmation processes and consumer evaluations in product usage

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2013Aggregation of utility-based individual preferences for group decision-making 2006UTA Methods 2020Multiple criteria group decision making based on group satisfaction 2017Modeling of fuzzy-based voice of customer for business decision analytics 2005Learning multicriteria fuzzy classification method PROAFTN from data 2005Aggregation and Disaggregation of Preferences for Collective Decision-Making 2003Multicriteria methodology for the evaluation of a Greek engineering department 2007Multiple-Criteria Sorting Using Case-Based Distance Models With an Application in Water Resources Management

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Year1998

Typearticle

Published1998-03-01

VenueJournal of Global Optimization

ISSN-L0925-5001

Languageen

Citations110

Files0 public / 0

ShelfMulti-Criteria Decision Making

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doi10.1023/a:1008262411587

openalex_workW42156896

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