References

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• 2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement867 cited
• 2002Comparative Evaluation and the Relationship Between Quality, Satisfaction, and Repurchase Loyalty778 cited
• 2008Public transit user satisfaction: Variability and policy implications528 cited
• 2014Service quality and customer satisfaction of a UAE-based airline: An empirical investigation458 cited
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• 2018Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach409 cited
• 2017Evaluating service quality of airline industry using hybrid best worst method and VIKOR299 cited
• 2019Impacts of high-speed rail on airlines, airports and regional economies: A survey of recent research296 cited
• 2014Competition and cooperation between high-speed rail and air transportation services in Europe280 cited
• 2016Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit274 cited
• 2018Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service245 cited
• 2006Airline and railway integration237 cited