Investigating Human Resource Practices and its Impact on Employee Performance in Selected Banks in the Philippines

Abstract

This paper investigates the impact of human resource practices (HR) on employee performance in selected banks in the Philippines. Survey questionnaires were deployed among employees from selected banks in the Philippines to assess the implementation of HR practices such as recruitment and selection, training and development, employee relations, and compensation and benefits in their respective organization. The survey questionnaire also aids in determining the bank employees’ evaluation of their accomplishment in terms of extent, timeliness, and quality. Data were analyzed and interpreted using mean, frequency, percentage, multiple linear regression, and correlation. Results showed that implementation of HR practices helped bank employees meet the accomplishment expected from them with regard to extent, timeliness, and quality. Meanwhile, among the four HR practices, training and development and compensation and benefits have significant impact on employee performance. Included in the identified improvement strategy, is for the bank organization to realign their HR practices to adapt during uncertain times, for instance, this pandemic. Realignment should focus on shift to online/ virtual conduct of recruitment and selection to ensure maintenance of adequate workforce; provision for online courses, trainings, and seminars for employees’ continuous learning development; having programs/ activities in place to be able for the employees to be reconnected with their colleagues and the organization; and possible early release of compensation to keep the employees financially able.

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