References

• 1986Strategic Factor Markets: Expectations, Luck, and Business Strategy5,527 cited
• 2003Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited4,379 cited
• 2011Robust Inference With Multiway Clustering3,199 cited
• 2010Research Commentary —The New Organizing Logic of Digital Innovation: An Agenda for Information Systems Research2,953 cited
• 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
• 1997Reducing Buyer Search Costs: Implications for Electronic Marketplaces2,255 cited
• 1988Task Complexity: A Review and Analysis1,629 cited
• 1995Competition when Consumers have Switching Costs: An Overview with Applications to Industrial Organization, Macroeconomics, and International Trade1,519 cited
• 2010Research Commentary —Digital Infrastructures: The Missing IS Research Agenda1,364 cited
• 1998A definition of theory: research guidelines for different theory‐building research methods in operations management1,040 cited
• 1994Windows of Opportunity: Temporal Patterns of Technological Adaptation in Organizations971 cited
• 1983Product Quality, Cost Position and Business Performance: A Test of Some Key Hypotheses911 cited
• 2007Responsive supply chain: A competitive strategy in a networked economy☆830 cited
• 2002Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry