Work2022

Accessibility Feedback in Mobile Application Reviews: A Dataset of Reviews and Accessibility Guidelines

Jose E. Reyes Arias · Kale Kurtzhall · Di Pham · Mohamed Wiem Mkaouer · Yasmine N. Elglaly

24 citations0/0 files storedCHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA)

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Digital Accessibility for Disabilities Usability and User Interface Design Assistive Technology in Communication and Mobility

Abstract

User reviews represent a valuable source of information for developers and researchers to learn about the challenges users are facing when using mobile applications (apps). However, studies analyzing mobile app reviews from an accessibility perspective are limited. This paper aims to better understand how accessibility issues are expressed in reviews to reveal potential associations with accessibility guidelines. To this end, we categorized 1,200 accessibility reviews using accessibility categories from previous studies and the W3C Accessibility Guidelines (WCAG 2.1). Our results indicate that accessibility user reviews contain accessibility-specific information. This information, while expressed by users in terms that may differ from the technical terms, were still indicative of specific accessibility guideline violations. Our new dataset can potentially be used by app developers to better understand users’ accessibility experience.

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2006Demonstrating Rigor Using Thematic Analysis: A Hybrid Approach of Inductive and Deductive Coding and Theme Development 2011World Report on Disability 2009Web Content Accessibility Guidelines 2.0 2001Inclusive Design: Designing and Developing Accessible Environments 2020Accessibility issues in Android apps 2002Maximum accessibility : making your Web site more usable for everyone 2018Study of Accessibility Guidelines of Mobile Applications 2015Accessibility Evaluation of E-Government Mobile Applications in Brazil

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2024Accessibility Guidelines and Standards: Analyzing Stack Overflow Posts 2024Exploring the Influence of Software Evolution on Mobile App Accessibility: Insights from User Reviews 2025Automating Accessibility Compliance: Leveraging Machine Learning to Analyze Developer Challenges with WCAG Guidelines 2024Exploring Accessibility of Mobile Applications Through User Feedback: Insights from App Reviews in a Systematic Literature Review 2024A Universal Web Accessibility Feedback Form: A Participatory Design Study

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