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Mental conversion: a customer service strategy impacting shopping experiences
16 references·0 citing·41 second hop
Mental conversion: a customer service strategy impacting shopping experiences (2022)Mental conversion: a customer service str…Customer experience: fundamental premises and implications for research (2020)Customer experience: fundamen…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…A customer‐dominant logic of service (2010)A customer‐dominant logic of …Salesperson Adaptive Selling Behavior and Customer Orientation: A Meta-Analysis (2006)Salesperson Adaptive Selling …Mental accounting matters (1999)Mental accounting mattersThe Red and the Black: Mental Accounting of Savings and Debt (1998)The Red and the Black: Mental…Mental Budgeting and Consumer Decisions (1996)Mental Budgeting and Consumer…Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions (1996)Employee performance cues in …Deliberative and implemental mind-sets: Cognitive tuning toward congruous thoughts and information. (1990)Deliberative and implemental …Possessions and the Extended Self (1988)Possessions and the Extended …Thought contents and cognitive functioning in motivational versus volitional states of mind (1987)Thought contents and cognitiv…Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness (1986)Knowledge, Motivation, and Ad…Mental Accounting and Consumer Choice (1985)Mental Accounting and Consume…Choices, values, and frames. (1984)Choices, values, and frames.Toward a positive theory of consumer choice (1980)Toward a positive theory of c…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect Theory: An Analysis …Motivational determinants of risk-taking behavior. (1957)Toward a theory of task motivation and incentives (1968)Goal Achievement: The Role of Intentions (1993)A life-span theory of control. (1995)Taking Stock of Self-Control (2011)Expectations and Actions (2021)Judgment under Uncertainty: Heuristics and Biases (1974)Prospect theory: An analysis of decision under risk (1988)Construal-level theory of psychological distance. (2010)The Principles of Psychology (1891)Purity and Danger: An Analysis of Concepts of Pollution and Taboo (1967)Attachment and Loss (1969)Dimensions of Brand Personality (1997)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Loss Aversion in Riskless Choice: A Reference-Dependent Model (1991)Emotions in Economic Theory and Economic Behavior (2000)Projection Bias in Predicting Future Utility (2003)Paying Not to Go to the Gym (2006)A Path Goal Theory of Leader Effectiveness (1971)Markets, Bureaucracies, and Clans (1980)Human Inference: Strategies and Shortcomings of Social Judgment. (1983)Learning Orientation, Working Smart, and Effective Selling (1994)The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction (1996)To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. (2005)The Framing of Decisions and the Psychology of Choice (1981)Time Discounting and Time Preference: A Critical Review (2002)A perspective on judgment and choice: Mapping bounded rationality. (2003)When and Why Incentives (Don't) Work to Modify Behavior (2011)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Are Investors Reluctant to Realize Their Losses? (1998)Instructional manipulation checks: Detecting satisficing to increase statistical power (2009)Advances in prospect theory: Cumulative representation of uncertainty (1992)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Framing: Toward Clarification of a Fractured Paradigm (1993)The weirdest people in the world? (2010)
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References

  • 1979Prospect Theory: An Analysis of Decision under Risk48,459 cited
  • 1988Possessions and the Extended Self9,050 cited
  • 1984Choices, values, and frames.6,505 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 1980Toward a positive theory of consumer choice5,574 cited
  • 1985Mental Accounting and Consumer Choice4,875 cited
  • 1999Mental accounting matters3,344 cited
  • 1998The Red and the Black: Mental Accounting of Savings and Debt1,376 cited
  • 1987Thought contents and cognitive functioning in motivational versus volitional states of mind1,297 cited
  • 1986Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness1,227 cited
  • 2020Customer experience: fundamental premises and implications for research941 cited
  • 2010A customer‐dominant logic of service789 cited
  • 1996Mental Budgeting and Consumer Decisions755 cited
  • 2006Salesperson Adaptive Selling Behavior and Customer Orientation: A Meta-Analysis705 cited
  • 1990Deliberative and implemental mind-sets: Cognitive tuning toward congruous thoughts and information.627 cited

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1996
Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions
527 cited

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