Organizational Citizenship Behavior Determinants

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6 citations0/0 files storedInternational Journal of Business

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Employee Performance and Management Job Satisfaction and Organizational Behavior Workplace Spirituality and Leadership

Abstract

The hotel is developing very rapidly, but the occupancy rate fluctuates and decreases.This study investigates job satisfaction, organizational commitment, and OCB on employee performance with moderated spiritual leadership.The research was conducted at 185 non-star hotels in 4 sub-districts of Denpasar city.The sampling method was multistage sampling so that a sample of 127 hotels in Denpasar was determined.The data analysis tool was performed using the SEM-PLS program.The results showed that job satisfaction, OCB, and commitment significantly affect employee performance.Meanwhile, satisfaction and commitment did not significantly affect OCB during spiritual leadership as a moderator on job satisfaction and OCB commitment.This research is expected to be able to make a practical contribution to hospitality practitioners in improving OCB in the hospitality sector.

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References

1988Organizational Citizenship Behavior: The Good Soldier Syndrome.2008Leadership: Current Theories, Research, and Future Directions 1989Organizational Citizenship Behavior: The Good Soldier Syndrome 1989Corporations, Culture, and Commitment: Motivation and Social Control in Organizations 2013The Impact of Caring Climate, Job Satisfaction, and Organizational Commitment on Job Performance of Employees in a China’s Insurance Company 2005The second half of the journey: Spiritual leadership for organizational transformation 2010Organizational Behavior: Emerging Knowledge and Practice for the Real World 2005Introduction to The Leadership Quarterly special issue: Toward a paradigm of spiritual leadership

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