Exploring Factors leading to an Effective Performance Appraisal System in the telecom Sector of Afghanistan

Abstract

The present study was designed to find out employees' perception of performance appraisal as well as exploring factors which could improve the appraisal system in the telecom sector of Afghanistan.Interpretivist philosophy, inductive approach, and phenomenological method of qualitative methodology were used.Data was collected through in-depth interviews with sixteen respondents from different departments of the selected telecom company through semi-structured interview questions.For analysis purpose, a thematic analysis was applied, and the conclusion was extracted from the transcribed data obtained through interviews.This study found out that employees' knowledge of the current performance appraisal was all about employees' assessment, motivation, and their output to the organization based on key performance indicators (KPIs) and objectives.Further, employees perceived performance appraisal as a periodic and continuous process through which the managers can differentiate among employees and can identify their strengths and weakness in the respective organization.This study concluded on the recommendation on how to bring effectiveness in performance appraisal system at the telecom sector, followed by some key recommendations for future research.

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