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Exploring the Journey to Services · Study

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ChapterExploring the Journey to Services

Veronica Martinez2018

Chapter2018

Exploring the Journey to Services

Veronica Martinez · Andy D. Neely · Chander K. Velu · Stewart Leinster-Evans · Dav Bisessar

16 citations·0/0 files stored·Service science: research and innovations in the service economy

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Service and Product Innovation Customer Service Quality and Loyalty Business Strategies and Innovation

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References

1986Technological Discontinuities and Organizational Environments 1997The Art of Continuous Change: Linking Complexity Theory and Time-Paced Evolution in Relentlessly Shifting Organizations 2009Business Model Innovation: Opportunities and Barriers 1995Explaining Development and Change in Organizations 2007Methodological fit in management field research 2008On value and value co-creation: A service systems and service logic perspective 1999ORGANIZATIONAL CHANGE AND DEVELOPMENT 1988Servitization of business: Adding value by adding services

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Details

Year2018

Typechapter

Published2018-10-16

VenueService science: research and innovations in the service economy

ISSN-L1865-4924

Languageen

Citations16

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-3-319-98512-1_17

openalex_workW4232339927

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