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The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction
16 references·0 citing·39 second hop
The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction (2010)The effect of consumer confusion pronenes…Advances in Consumer Research (2025)Advances in Consumer ResearchThe Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)The Predictive Validity of Mu…Understanding Relationship Marketing Outcomes (2002)Understanding Relationship Ma…Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments (2000)Agency and Trust Mechanisms i…The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development (1997)The impact of customer satisf…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …An empirical examination of a model of perceived service quality and satisfaction (1996)An empirical examination of a…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Service Quality: New Directions in Theory and Practice (1994)Service Quality: New Directio…Factors Affecting Trust in Market Research Relationships (1993)Factors Affecting Trust in Ma…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…The Market Maven: A Diffuser of Marketplace Information (1987)The Market Maven: A Diffuser …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Categorization of Natural Objects (1981)Categorization of Natural Obj…Risk Taking and Information Handling in Consumer Behavior (1969)Risk Taking and Information H…Risk, Ambiguity, and the Savage Axioms (1961)Risk, Ambiguity, and the Sava…The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)What is coefficient alpha? An examination of theory and applications. (1993)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Guidelines for choosing between multi-item and single-item scales for construct measurement: a predictive validity perspective (2012)Coronavirus Anxiety Scale: A brief mental health screener for COVID-19 related anxiety (2020)Judgment under Uncertainty: Heuristics and Biases (1974)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Economic Action and Social Structure: The Problem of Embeddedness (1985)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)On the psychology of prediction. (1973)Family resemblances: Studies in the internal structure of categories (1975)Features of similarity. (1977)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model (2000)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Simultaneous Factor Analysis in Several Populations (1971)PLS-SEM: Indeed a Silver Bullet (2011)Two new Later Stone Age sites from the Final Pleistocene in the Falémé Valley, eastern Senegal (2024)The Framing of Decisions and the Psychology of Choice (1981)Prospect theory: An analysis of decision under risk (1988)Advances in prospect theory: Cumulative representation of uncertainty (1992)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1988On the Evaluation of Structural Equation Models26,445 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing23,031 cited
  • 2025Advances in Consumer Research13,486 cited
  • 1961Risk, Ambiguity, and the Savage Axioms7,892 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,837 cited
  • 1993Factors Affecting Trust in Market Research Relationships3,657 cited
  • 2007The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs3,130 cited
  • 2002Understanding Relationship Marketing Outcomes2,393 cited
  • 1981Categorization of Natural Objects1,990 cited
  • 1994Service Quality: New Directions in Theory and Practice1,711 cited
  • 2000Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments1,635 cited
  • 1969Risk Taking and Information Handling in Consumer Behavior1,397 cited
  • 1997The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development1,340 cited
  • 1987The Market Maven: A Diffuser of Marketplace Information

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1,322 cited
  • 1996An empirical examination of a model of perceived service quality and satisfaction1,220 cited
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