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Services Science
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Services Science (2007)Services ScienceFrom service quality to experience – and back again? (2015)From service quality to exper…A Proposal of B to B Collaboration Process Model based on a Concept of Service and its Application to Energy Saving Service Business (2012)A Proposal of B to B Collabor…The March to Reliable Metrics (2011)The March to Reliable MetricsThe Evolution of Services Advertising in a Services-Driven National Economy (2011)The Evolution of Services Adv…A curriculum of MOS (management of service) course based on knowledge science and information science (2010)A curriculum of MOS (manageme…The Knowledge-Creating Company (1998)Designing a service science discipline with discipline (2008)Experience and Education (1986)Sensemaking in Organizations (1996)The Behavioral Consequences of Service Quality (1996)The relationships between the factors affecting perceived service quality, satisfaction and behavioral intentions among theme park visitors (2016)Servitization in the creative and cultural industries (2021)Shopping experience and consumer loyalty towards organic food stores: evaluating the moderating role of gender (2024)The Qualitative Researcher's Companion (2002)Evolving to a New Dominant Logic for Marketing (2003)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Cross-Platform Advertising:Current Practices and issues for the Future (2015)Media Multitasking and the Role of Task Relevance in Background Advertising Processing (2017)Building a culture of business analytics: a marketing analytics exercise (2018)Interactive Services Marketing (2000)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)A Concept of Service Field in Service Systems for Creating Service Value (2011)Classifying Services to Gain Strategic Marketing Insights (1983)
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  • 2015From service quality to experience – and back again?43 cited
  • 2011The March to Reliable Metrics30 cited
  • 2011The Evolution of Services Advertising in a Services-Driven National Economy12 cited
  • 2012A Proposal of B to B Collaboration Process Model based on a Concept of Service and its Application to Energy Saving Service Business8 cited
  • 2010A curriculum of MOS (management of service) course based on knowledge science and information science6 cited

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