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Rational Queueing
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Rational Queueing (2016)Rational QueueingOmnichannel Services: The False Premise and Operational Remedies (2022)Omnichannel Services: The Fal…Information Design for Congested Social Services: Optimal Need-Based Persuasion (2022)Information Design for Conges…Pooled vs. Dedicated Queues when Customers Are Delay-Sensitive (2021)Pooled vs. Dedicated Queues w…Labor Welfare in On-Demand Service Platforms (2021)Labor Welfare in On-Demand Se…On Queue-Length Information when Customers Travel to a Queue (2020)On Queue-Length Information w…Pricing and Prioritizing Time-Sensitive Customers with Heterogeneous Demand Rates (2019)Pricing and Prioritizing Time…Optimal Signaling Mechanisms in Unobservable Queues (2019)Optimal Signaling Mechanisms …Food Delivery Service and Restaurant: Friend or Foe? (2019)Food Delivery Service and Res…Can Yardstick Competition Reduce Waiting Times? (2019)Can Yardstick Competition Red…The Economics of Line-Sitting (2018)The Economics of Line-SittingCoverage, Coarseness, and Classification: Determinants of Social Efficiency in Priority Queues (2018)Coverage, Coarseness, and Cla…The Impact of Inspection Cost on Equilibrium, Revenue, and Social Welfare in a Single-Server Queue (2017)The Impact of Inspection Cost…Sharing Delay Information in Service Systems: A Literature Survey (2017)Sharing Delay Information in …Customer Acquisition, Retention, and Service Access Quality: Optimal Advertising, Capacity Level, and Capacity Allocation (2017)Customer Acquisition, Retenti…Quality‐Speed Competition in Customer‐Intensive Services with Boundedly Rational Customers (2016)Quality‐Speed Competition in …On-Demand Service Platforms (2016)On-Demand Service PlatformsA BEHAVIORAL MODEL OF RATIONAL CHOICE (1955)Judgment under Uncertainty (1982)Judgment under uncertainty: Causality and attribution (1982)On the uniqueness and stability of equilibrium in quality-speed competition with boundedly-rational customers: The case with general reward function and multiple servers (2017)Complexity and implications on channel conflict under the uncertain impacts of online customer reviews (2019)Cyclic Pricing When Customers Queue with Rating Information (2019)The Regulation of Queue Size by Levying Tolls (1969)Consumer Perceptions of Privacy and Security Risks for Online Shopping (2001)To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems (2003)Equilibrium Strategies in M / M /1 Priority Queues with Balking (2018)Service Pricing with Loss-Averse Customers (2018)Fundamentals of Queueing Theory. (1977)Fundamentals of Queueing Theory (2008)Economies-of-Scale in Many-Server Queueing Systems: Tutorial and Partial Review of the QED Halfin--Whitt Heavy-Traffic Regime (2019)Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Major Ride-Sharing Platform (2022)Moral Hazard in Teams (1982)A Theory of Incentives in Procurement and Regulation (1993)A theory of incentives in procurement and regulation (1994)Co-Opetition in Service Clusters with Waiting-Area Entertainment (2019)Capacity reallocation via sinking high-quality resource in a hierarchical healthcare system (2021)On the Benefit of Privatization in a Mixed Duopoly Service System (2022)Strategic Information Transmission (1982)Bayesian Persuasion (2011)Information Provision in Two-Sided Platforms: Optimizing for Supply (2020)Informing the Public About a Pandemic (2021)An Equilibrium Queuing Model of Bribery (1985)A Model of Queue Scalping (2021)In-queue priority purchase: a dynamic game approach (2021)The Output of a Queuing System (1956)Strategic customer behavior in a queueing system with alternating information structure (2020)Mail back or in-store dropoff? Optimal design of product-exchange policies in omnichannel retailing systems (2024)Supply Chain Coordination with Contracts (2003)Between autonomy and control: Strategies of arbitrage in the “on-demand” economy (2017)The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry (2017)Coordinating Supply and Demand on an On-Demand Service Platform with Impatient Customers (2018)Your Uber Is Arriving: Managing On-Demand Workers Through Surge Pricing, Forecast Communication, and Worker Incentives (2019)Labor Market Institutions and the Distribution of Wages, 1973-1992: A Semiparametric Approach (1996)Competition in two-sided markets (2006)Two-sided markets: a progress report (2006)The Impact of Behavioral and Economic Drivers on Gig Economy Workers (2018)Can Two Competing On-Demand Service Platforms Be Profitable? (2022)Peer‐to‐peer sharing platforms with quality differentiation: Manufacturer's strategic decision under sharing economy (2022)Supply Chain Coordination with Revenue-Sharing Contracts: Strengths and Limitations (2005)From the Classics to New Tunes: A Neoclassical View on Sharing Economy and Innovative Marketplaces (2019)The Three-Sided Market of On-Demand Delivery (2021)Enhance understandings of Online Food Delivery's service quality with online reviews (2023)
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  • 2016On-Demand Service Platforms603 cited
  • 2019Food Delivery Service and Restaurant: Friend or Foe?184 cited
  • 2021Labor Welfare in On-Demand Service Platforms180 cited
  • 2017Sharing Delay Information in Service Systems: A Literature Survey110 cited
  • 2017The Impact of Inspection Cost on Equilibrium, Revenue, and Social Welfare in a Single-Server Queue102 cited
  • 2019Optimal Signaling Mechanisms in Unobservable Queues90 cited
  • 2016Quality‐Speed Competition in Customer‐Intensive Services with Boundedly Rational Customers84 cited
  • 2019Can Yardstick Competition Reduce Waiting Times?67 cited
  • 2020On Queue-Length Information when Customers Travel to a Queue51 cited
  • 2018The Economics of Line-Sitting50 cited
  • 2022Information Design for Congested Social Services: Optimal Need-Based Persuasion47 cited
  • 2018Coverage, Coarseness, and Classification: Determinants of Social Efficiency in Priority Queues47 cited
  • 2017Customer Acquisition, Retention, and Service Access Quality: Optimal Advertising, Capacity Level, and Capacity Allocation46 cited
  • 2022Omnichannel Services: The False Premise and Operational Remedies43 cited

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  • 2019Pricing and Prioritizing Time-Sensitive Customers with Heterogeneous Demand Rates38 cited
  • 2021Pooled vs. Dedicated Queues when Customers Are Delay-Sensitive38 cited