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Consumer expectations and the measurement of perceived service quality · Study

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ArticleConsumer expectations and the measurement of perceived service quality

R. Kenneth Teas1993

Article1993

Consumer expectations and the measurement of perceived service quality

R. Kenneth Teas

29 citations·0/0 files stored·Services Marketing Quarterly

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Service and Product Innovation

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2019Mejora Continua del Servicio al Cliente Mediante ServQual y Red de Petri en un Restaurante de Santa Marta, Colombia 2011Análisis de la calidad en el servicio y satisfacción de los usuarios en dos hoteles cinco estrellas de la ciudad de Cartagena (Colombia) mediante un modelo de ecuaciones estructurales 2021Quality Assessment of the Services Delivered by a Court, Based on the Perceptions of Users, Magistrates, and Court Officials

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Year1993

Typearticle

Published1993-01-01

VenueServices Marketing Quarterly

ISSN-L1533-2969

Languageen

Citations29

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1080/15332969.1993.9985048

openalex_workW4236592774

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