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Consumer expectations and the measurement of perceived service quality
0 references·3 citing·11 second hop
Consumer expectations and the measurement of perceived service quality (1993)Consumer expectations and the measurement…Quality Assessment of the Services Delivered by a Court, Based on the Perceptions of Users, Magistrates, and Court Officials (2021)Quality Assessment of the Ser…Mejora Continua del Servicio al Cliente Mediante ServQual y Red de Petri en un Restaurante de Santa Marta, Colombia (2019)Mejora Continua del Servicio …Análisis de la calidad en el servicio y satisfacción de los usuarios en dos hoteles cinco estrellas de la ciudad de Cartagena (Colombia) mediante un modelo de ecuaciones estructurales (2011)Análisis de la calidad en el …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Understanding Antecedents of Consumer Loyalty toward an Emerging Country’s Telecommunications Companies (2021)Refinement and reassessment of the SERVQUAL scale. (1991)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Método de control estadístico multivariante para valorar las dimensiones de calidad en una empresa de lavado de tanques industriales (2020)Método de evaluación de la calidad del servicio de una unidad de atención al usuario en una empresa de servicio de agua en Colombia (2020)Calidad de servicio en las organizaciones de Latinoamérica (2021)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)
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  • 2019Mejora Continua del Servicio al Cliente Mediante ServQual y Red de Petri en un Restaurante de Santa Marta, Colombia25 cited
  • 2011Análisis de la calidad en el servicio y satisfacción de los usuarios en dos hoteles cinco estrellas de la ciudad de Cartagena (Colombia) mediante un modelo de ecuaciones estructurales17 cited
  • 2021Quality Assessment of the Services Delivered by a Court, Based on the Perceptions of Users, Magistrates, and Court Officials13 cited

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