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Service Design for Business
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Service Design for Business (2015)Service Design for BusinessDesign strategies for Citizen Strategic Orientation (2023)Design strategies for Citizen…Designing for Value: Insights from the Emotional Appraisal Approach to Understanding User Value (2018)Designing for Value: Insights…The Evolving Role of Intelligence: Migrating from Traditional Competitive Intelligence to Integrated Intelligence (2016)The Evolving Role of Intellig…Evaluation of a modelling language for customer journeys (2016)Evaluation of a modelling lan…Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Competitive Advantage: Creating and Sustaining Superior Performance (1985)The fifth discipline, the art and practice of the learning organization (1991)Coopetition strategies for competitive intelligence practices-evidence from full-service hotels (2021)The Measurement of Observer Agreement for Categorical Data (1977)The servitization of manufacturing (2009)Service Research Priorities in a Rapidly Changing Context (2015)Managing Complex Patient Journeys in Healthcare (2018)An experimental investigation of BPMN-based corporate communications modeling (2023)User journey games: automating user-centric analysis (2024)The Cognitive Structure of Emotions (1988)Evolving to a New Dominant Logic for Marketing (2003)Satisfaction: a behavioral perspective on the consumer (2010)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Service-dominant logic: continuing the evolution (2007)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Evaluating and extending public service logic – introduction to the special issue (2023)OK computer: applying the public service logic on digital health services (2024)Public service management during the Covid-19 lockdown: a qualitative study (2024)
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  • 2016The Evolving Role of Intelligence: Migrating from Traditional Competitive Intelligence to Integrated Intelligence31 cited
  • 2016Evaluation of a modelling language for customer journeys23 cited
  • 2023Design strategies for Citizen Strategic Orientation16 cited
  • 2018Designing for Value: Insights from the Emotional Appraisal Approach to Understanding User Value10 cited

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