Value creation through HR shared services: towards a conceptual framework

Jeroen Meijerink · Tanya V. Bondarouk · Jan Kees Looise

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Outsourcing and Supply Chain Management Human Resource and Talent Management Employer Branding and e-HRM

Abstract

Purpose – The purpose of this paper is to derive a measure for the performance of human resource shared service providers (HR SSPs) and then to develop a theoretical framework that conceptualises their performance.

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References

1988Social Capital in the Creation of Human Capital 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1998Social Capital, Intellectual Capital, and the Organizational Advantage 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments 1998SOCIAL CAPITAL AND VALUE CREATION: THE ROLE OF INTRAFIRM NETWORKS.1984Toward a Model of Organizations as Interpretation Systems 2000Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations 1999An Organizational Learning Framework: From Intuition to Institution

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