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A View from the Podium: Classroom Successes, Failures, and Recovery Strategies
16 references·3 citing·47 second hop
A View from the Podium: Classroom Successes, Failures, and Recovery Strategies (2002)A View from the Podium: Classroom Success…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…A View from the Aisle: Classroom Successes, Failures and Recovery Strategies (2000)A View from the Aisle: Classr…Assessing the Teaching Quality to Student Satisfaction Relationship: Applied Customer Satisfaction Research in the Classroom (1999)Assessing the Teaching Qualit…Making students' evaluations of teaching effectiveness effective: The critical issues of validity, bias, and utility. (1997)Making students' evaluations …Snapshots from Hell (1995)Snapshots from HellCritical Service Encounters: The Employee's Viewpoint (1994)Critical Service Encounters: …Consumption Values and the Choice of Marketing Electives: Treating Students Like Customers (1994)Consumption Values and the Ch…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Reliability of Nominal Data Based on Qualitative Judgments (1989)Reliability of Nominal Data B…Response Determinants in Satisfaction Judgments (1988)Response Determinants in Sati…Buyers' and Sellers' Explanations for Product Failure: Who Done It? (1986)Buyers' and Sellers' Explanat…An attributional theory of achievement motivation and emotion. (1985)An attributional theory of ac…Consumer Complaints and Managerial Response: A Holistic Approach (1983)Consumer Complaints and Manag…Marketing: Theory and Application (1971)Marketing: Theory and Applica…The psychology of interpersonal relations. (1958)The psychology of interperson…The critical incident technique. (1954)The critical incident techniq…Student-to-Student Interactions in Marketing Education: A Critical Incident Technique-Based Inquiry Into Drivers of Students’ (Dis)Satisfaction (2021)Student-to-Student Interactio…Student Perceptions of Benefits and Challenges of Peer Mentoring Programs: Divergent Perspectives From Mentors and Mentees (2016)Student Perceptions of Benefi…Understanding the characteristics of effective professors: the student's perspective (2010)Understanding the characteris…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Students' evaluations of university teaching: Dimensionality, reliability, validity, potential baises, and utility. (1984)Students' evaluations of University teaching: Research findings, methodological issues, and directions for future research (1987)The Relationship Between Research and Teaching: A Meta-Analysis (1996)Instruments for obtaining student feedback: a review of the literature (2005)On the Validity of Student Evaluation of Teaching (2013)The Effects of Student Engagement, Student Satisfaction, and Perceived Learning in Online Learning Environments (2016)Generalized expectancies for internal versus external control of reinforcement. (1966)Psychological stress and the coping process (1966)Learned helplessness in humans: Critique and reformulation. (1978)Emotional Intelligence (1990)Expectancy–Value Theory of Achievement Motivation (2000)Motivational Beliefs, Values, and Goals (2002)SCRIPTS, PLANS, GOALS, AND UNDERSTANDING (1988)Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Technology Infusion in Service Encounters (2000)Customer repurchase intention (2003)A Coefficient of Agreement for Nominal Scales (1960)The Measurement of Observer Agreement for Categorical Data (1977)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Rethinking validity and reliability in content analysis (1999)Validation Guidelines for IS Positivist Research (2004)Word of mouth communication within online communities: Conceptualizing the online social network (2007)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Customer delight: Foundations, findings, and managerial insight (1997)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Satisfaction: a behavioral perspective on the consumer (2010)Student satisfaction and the customer focus in higher education (2013)Dimensions driving business student satisfaction in higher education (2015)The effects of service quality on student loyalty: the mediating role of student satisfaction (2016)Disrupted Routines: Team Learning and New Technology Implementation in Hospitals (2001)What Kind of Citizen? The Politics of Educating for Democracy (2004)When Work And Family Are Allies: A Theory Of Work-Family Enrichment (2006)Quality, satisfaction and behavioral intentions (2000)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)From Intentions to Actions: A Theory of Planned Behavior (1985)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)
this work references cited by second hop

References

  • 1958The psychology of interpersonal relations.13,448 cited
  • 1954The critical incident technique.8,184 cited
  • 1985An attributional theory of achievement motivation and emotion.7,833 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 1994Critical Service Encounters: The Employee's Viewpoint1,821 cited
  • 1988Response Determinants in Satisfaction Judgments1,685 cited
  • 1989Reliability of Nominal Data Based on Qualitative Judgments1,575 cited
  • 1997Making students' evaluations of teaching effectiveness effective: The critical issues of validity, bias, and utility.884 cited
  • 1999Assessing the Teaching Quality to Student Satisfaction Relationship: Applied Customer Satisfaction Research in the Classroom276 cited
  • 1986Buyers' and Sellers' Explanations for Product Failure: Who Done It?193 cited
  • 1983Consumer Complaints and Managerial Response: A Holistic Approach99 cited
  • 1994Consumption Values and the Choice of Marketing Electives: Treating Students Like Customers68 cited
  • 1971Marketing: Theory and Application57 cited
  • 1995Snapshots from Hell

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41 cited
  • 2000A View from the Aisle: Classroom Successes, Failures and Recovery Strategies30 cited
  • Cited by

    • 2016Student Perceptions of Benefits and Challenges of Peer Mentoring Programs: Divergent Perspectives From Mentors and Mentees78 cited
    • 2010Understanding the characteristics of effective professors: the student's perspective76 cited
    • 2021Student-to-Student Interactions in Marketing Education: A Critical Incident Technique-Based Inquiry Into Drivers of Students’ (Dis)Satisfaction12 cited