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The Role of Relational Trust in Bank–Small Firm Relationships · Study

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ArticleThe Role of Relational Trust in Bank–Small Firm Relationships

Patrick A. Saparito2004

Article2004

The Role of Relational Trust in Bank–Small Firm Relationships

Patrick A. Saparito · Chao C. Chen · Harry J. Sapienza

153 citations·0/0 files stored·Academy of Management Journal

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Customer Service Quality and Loyalty Banking stability, regulation, efficiency Outsourcing and Supply Chain Management

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References

1991Firm Resources and Sustained Competitive Advantage 1960A Coefficient of Agreement for Nominal Scales 1973The Strength of Weak Ties 1986Self-Reports in Organizational Research: Problems and Prospects 1998Not So Different After All: A Cross-Discipline View Of Trust 1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.1994The Benefits of Lending Relationships: Evidence from Small Business Data 1994Developmental Processes of Cooperative Interorganizational Relationships

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Year2004

Typearticle

Published2004-06-01

VenueAcademy of Management Journal

ISSN-L0001-4273

Languageen

Citations153

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.5465/20159589

openalex_workW4241855253

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