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Total quality management
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Total quality management (2000)Total quality managementPengaruh Pendidikan dan Pelatihan Serta Kompetensi Terhadap Kinerja Operator Sistem Informasi Administrasi Kependudukan Desa (Siapkedesa) Se Kabupaten Rembang Dengan Motivasi Kerja Sebagai Variabel Intervening (2022)Pengaruh Pendidikan dan Pelat…Effect of Service Quality and Price Perception on Corporate Image, Customer Satisfaction and Customer Loyalty among Mobile Telecommunication Services Provider (2017)Effect of Service Quality and…Effect of Service Quality and Price Perception on Corporate Image, Customer Satisfaction and Customer Loyalty among Mobile Telecommunication Services Provider (2017)Effect of Service Quality and…Development and validation of a measure of the quality management practices in education (2012)Development and validation of…The influence of continuous improvement and performance factors in total quality organization (2005)The influence of continuous i…Towards a Corporate Performance Measurement System (2004)Towards a Corporate Performan…Service quality strategy implementation: a model and the case of the Algarve hotel industry (2004)Service quality strategy impl…A Paradigm for Developing Better Measures of Marketing Constructs (1979)Scale Development : Theory and Applications (1991)The Knowledge-Creating Company (1995)The influence of culture on quality management practices and their effects on perceived service quality by secondary school students (2020)Quality of Administrative Services in Higher Education (2022)Case Study Research: Design and Methods (1984)Total Quality Management: Empirical, Conceptual, and Practical Issues (1995)STUDYING ORGANIZATIONAL CHANGE AND DEVELOPMENT: CHALLENGES FOR FUTURE RESEARCH. (2001)Critical Factors and Benefits in the Implementation of Customer Relationship Management (2007)Determinants of cultural adaptation, communication quality, and trust in virtual teams' performance (2011)The effect of continuous improvement capacity on the relationship between of corporate social performance and business performance in maritime transport in Singapore (2016)Business process improvement : the breakthrough strategy for total quality, productivity, and competitiveness (1991)The Balanced Scorecard (1998)Production Workflow - Concepts and Techniques (2000)Business Process Monitoring & Measurement in a Large Bank: Challenges and Selected Approaches (2006)An integrated model for business process measurement (2009)Success factors in process performance management (2013)Charting service quality gaps (2000)The implications of service quality gaps for strategy implementation (2001)Why firms lose their ISO 9001 certification: Evidence from Portugal (2019)Determinants of expected performance after ISO 9001 certification withdrawal (2021)ISO 9001 internal decertification motivations: exploring barriers and benefits of certification as withdrawal antecedents (2021)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Can loyalty schemes really build loyalty? (1998)Contact personnel, physical environment and the perceived corporate image of intangible services by new clients (2002)ANALISIS PENGARUH BRAND IMAGE ,SERVICE QUALITY DAN PRICE TERHADAP CUSTOMER SATISFACTION (2019)The Mediating Role of Satisfaction: Life Insurance Customers’ Perspective (Service Quality, Trust and Image Toward Loyalty) (2020)Building Patient Loyalty in Healthcare Services (2015)Management of organizational behavior (1969)Prosedur Penelitian Suatu Pendekatan Praktik (2006)Interaksi dan motivasi belajar mengajar (2016)
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  • 2005The influence of continuous improvement and performance factors in total quality organization71 cited
  • 2012Development and validation of a measure of the quality management practices in education37 cited
  • 2004Towards a Corporate Performance Measurement System33 cited
  • 2004Service quality strategy implementation: a model and the case of the Algarve hotel industry30 cited
  • 2017Effect of Service Quality and Price Perception on Corporate Image, Customer Satisfaction and Customer Loyalty among Mobile Telecommunication Services Provider27 cited
  • 2017Effect of Service Quality and Price Perception on Corporate Image, Customer Satisfaction and Customer Loyalty among Mobile Telecommunication Services Provider18 cited
  • 2022Pengaruh Pendidikan dan Pelatihan Serta Kompetensi Terhadap Kinerja Operator Sistem Informasi Administrasi Kependudukan Desa (Siapkedesa) Se Kabupaten Rembang Dengan Motivasi Kerja Sebagai Variabel Intervening1 cited

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