Essentials of Business Process Outsourcing

Thomas N. Duening · Rick L. Click

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Outsourcing and Supply Chain Management Business Process Modeling and Analysis Employer Branding and e-HRM

Abstract

Preface. 1. The BPO Revolution. 2. Identifying and Selecting the BPO Opportunity. 3. Identifying and Managing the Costs of BPO. 4. Vendor Selection and Contracting. 5. Managing BPO-Related Change. 6. Infrastructure Considerations and Challenges. 7. Business Risks and Mitigation Strategies. Index.

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References

1999ORGANIZATIONAL CHANGE AND DEVELOPMENT 2000The Satisficing Principle in Capability Learning 2003Business Process Intelligence 2002Change management--or change leadership?2002DISCIPLINING THE PROFESSIONAL: THE CASE OF PROJECT MANAGEMENT*2003HOW TO MASTER CROSS-ENTERPRISE COLLABORATION 2000Knowledge Diffusion through “Strategic Communities”2002Norm Development in Outsourcing Relationships

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