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Essentials of Business Process Outsourcing
9 references·16 citing·56 second hop
Essentials of Business Process Outsourcing (2005)Essentials of Business Process OutsourcingHOW TO MASTER CROSS-ENTERPRISE COLLABORATION (2003)HOW TO MASTER CROSS-ENTERPRIS…Business Process Intelligence (2003)Business Process IntelligenceNorm Development in Outsourcing Relationships (2002)Norm Development in Outsourci…DISCIPLINING THE PROFESSIONAL: THE CASE OF PROJECT MANAGEMENT* (2002)DISCIPLINING THE PROFESSIONAL…Change management--or change leadership? 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this work references cited by second hop

References

  • 1999ORGANIZATIONAL CHANGE AND DEVELOPMENT2,825 cited
  • 2000The Satisficing Principle in Capability Learning1,015 cited
  • 2003Business Process Intelligence538 cited
  • 2002Change management--or change leadership?512 cited
  • 2002DISCIPLINING THE PROFESSIONAL: THE CASE OF PROJECT MANAGEMENT*335 cited
  • 2003HOW TO MASTER CROSS-ENTERPRISE COLLABORATION215 cited
  • 2000Knowledge Diffusion through “Strategic Communities”207 cited
  • 2002Norm Development in Outsourcing Relationships87 cited
  • 1997Frozen in time — The NLRB, outsourcing, and management rights8 cited

Cited by

  • 2011Organizing the Modern Firm in the Worldwide Market for Market Transactions81 cited
  • 2016Towards right-shoring: a framework for off-and re-shoring decision making77 cited
  • 2015Manufacturing Back-Reshoring as a Nonlinear Internationalization Process56 cited
  • 2009Difficulties in identifying Company‘s Core Competencies and Core Processes44 cited
  • 2008Fuzzy multi‐criteria risk‐benefit analysis of business process outsourcing (BPO)36 cited
  • 2013Assessing call centers’ success: A validation of the DeLone and Mclean model for information system

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34 cited
  • 2009Building winning relationships in business process outsourcing services33 cited
  • 2010Accounting outsourcing turnback: process and issues32 cited
  • 2017PROSPECTS FOR THE SHARED SERVICES CENTERS DEVELOPMENT IN POLAND IN THE CONTEXT OF HUMAN RESOURCES AVAILABILITY26 cited
  • 2012Outsourcing Operations in Project Management Offices: The Reality of Brazilian Companies23 cited
  • 2014Information systems performance evaluation, introducing a two-level technique: Case study call centers20 cited
  • 2008Information needs in the outsourcing lifecycle18 cited
  • 2015Basic Principles the Philosophy of Outsourcing17 cited
  • 2020The effects of business process outsourcing on the quality of catering services in tertiary education industry in Zimbabwe15 cited
  • 2010Underestimated Importance of Cultural Differences in Outsourcing Arrangements14 cited
  • 2014Manufacturing Reshoring13 cited