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ArticleRelational Services

Carla Cipolla2009

Article2009

Relational Services

Carla Cipolla · Ezio Manzini

79 citations·0/0 files stored·Knowledge, technology & policy/Knowledge in society/Knowledge, technology, & policy

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Service and Product Innovation Innovative Human-Technology Interaction Innovative Approaches in Technology and Social Development

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References

2007Social Innovation: What it is, why it matters and how it can be accelerated 1999Entre nous: on thinking-of-the-other 1968Performing Arts: The Economic Dilemma.

Cited by

2017The Benefit of Becoming Friends: Complaining after Service Failures Leads Customers with Strong Ties to Increase Loyalty 2017Design, learning networks and service innovation 2017A sociotechnical framework for the design of collaborative services 2023Relational Design 2014A Theoretical Framework for Studying Service Design Practices: First Steps to a Mature Field 2016From Game Design to Service Design 2021Complexity in Health: Can Design Help Support Interdisciplinary Solutions?2017Co-designing with relationships in mind

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2006Anthropology in the Clinic: The Problem of Cultural Competency and How to Fix Itreview · 1 shared reference 2013Social innovation: Moving the field forward. A conceptual frameworkarticle · 1 shared reference 2017Transformative social innovation and (dis)empowermentarticle · 1 shared reference 2013Making Things Happen: Social Innovation and Designarticle · 1 shared reference 1997The Cultural Industries Production System: A Case Study of Employment Change in Britain, 1984–91article · 1 shared reference 2010Understanding social innovation: a provisional frameworkarticle · 1 shared reference

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Year2009

Typearticle

Published2009-02-23

VenueKnowledge, technology & policy/Knowledge in society/Knowledge, technology, & policy

ISSN-L0897-1986

Languageen

Citations79

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/s12130-009-9066-z

openalex_workW4248030601

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