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‘Customer Satisfaction’, Loyalty and ‘Adoption’ of E-Banking Technology in Mauritius
12 references·5 citing·52 second hop
‘Customer Satisfaction’, Loyalty and ‘Adoption’ of E-Banking Technology in Mauritius (2020)‘Customer Satisfaction’, Loyalty and ‘Ado…E-banking services impact and customer satisfaction in selected bank branches in Ibadan metropolis, Oyo state, Nigeria (2018)E-banking services impact and…Mobile banking service quality and customer relationships (2017)Mobile banking service qualit…Mobile banking adoption: A literature review (2014)Mobile banking adoption: A li…The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective (2006)The Role of Cognition and Aff…Brands and Branding: Research Findings and Future Priorities (2006)Brands and Branding: Research…Can E-Banking Services Be Profitable? (2004)Can E-Banking Services Be Pro…An empirical evaluation of US bank customer perceptions of the impact of technology on service delivery in the banking sector (2003)An empirical evaluation of US…Factors Influencing the Adoption of Internet Banking (2000)Factors Influencing the Adopt…The Death of Advertising (1994)The Death of AdvertisingSERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…The impact of technology service quality on Bangladeshi banking consumers' satisfaction during the pandemic situation: Green development and innovation perspective in banking service (2023)The impact of technology serv…Evaluating the Impact of E-Banking on Customer Satisfaction: A Comprehensive Systematic Review (2023)Evaluating the Impact of E-Ba…The Barriers of Adoption the E-Banking in the Libyan Banks—A Case Study of Commercial Banks in Tobruk City (2022)The Barriers of Adoption the …Analysis of the Effect of Perceived Usefulness, Perceived Ease of Use, and Trust of Security on Customer Loyalty through Customer Satisfaction on the OVO Application (2022)Analysis of the Effect of Per…An AHP-based multi-criteria model for assessment of the social sustainability of technology management process: A case study in banking industry (2021)An AHP-based multi-criteria m…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)From Intentions to Actions: A Theory of Planned Behavior (1985)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit (2008)Diffusion of Innovations 1 (2019)BUSINESS RESEARCH METHODS (PHƯƠNG PHÁP NGHIÊN CỨU TRONG KINH DOANH) (2023)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Consumer adoption versus rejection decisions in seemingly similar service innovations: The case of the Internet and mobile banking (2016)Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model (2018)Adoption Intention of Fintech Services for Bank Users: An Empirical Examination with an Extended Technology Acceptance Model (2019)A Theory of Cognitive Dissonance (1957)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)A Theory of Cognitive Dissonance (2017)Measuring Service Quality: A Reexamination and Extension (1992)The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction (2006)Service innovation and customer satisfaction: the role of customer value creation (2017)The Impact of E-Banking Service Quality on Customer Satisfaction: Evidence From the Lebanese Banking Sector (2018)On the psychology of prediction. (1973)The Psychology of Attitudes (1997)An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector (2007)Visitors’ experience, mood and satisfaction in a heritage context: Evidence from an interpretation center (2007)Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty (2016)MANAGING BRAND EQUITY (1989)Managing Brand Equity (1991)Service Quality: New Directions in Theory and Practice (1994)Business Advertising Appeals as a Mirror of Cultural Dimensions: A Study of Eleven Countries (1996)Interactivity and vividness effects on social presence and involvement with a web-based advertisement (2003)Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model (2020)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Dimensions of Brand Personality (1997)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Managing Brands in the Social Media Environment (2013)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The influence of e-banking service quality on customer loyalty (2019)A study on factors affecting service quality and loyalty intention in mobile banking (2020)Impact of online convenience on mobile banking adoption intention: A moderated mediation approach (2020)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2006Brands and Branding: Research Findings and Future Priorities2,326 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 2000Factors Influencing the Adoption of Internet Banking1,712 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction1,292 cited
  • 2014Mobile banking adoption: A literature review988 cited
  • 2006The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective477 cited
  • 2017Mobile banking service quality and customer relationships300 cited
  • 1994The Death of Advertising260 cited
  • 2003An empirical evaluation of US bank customer perceptions of the impact of technology on service delivery in the banking sector215 cited
  • 2018E-banking services impact and customer satisfaction in selected bank branches in Ibadan metropolis, Oyo state, Nigeria46 cited
  • 2004Can E-Banking Services Be Profitable?35 cited

Cited by

  • 2021An AHP-based multi-criteria model for assessment of the social sustainability of technology management process: A case study in banking industry44 cited
  • 2023The impact of technology service quality on Bangladeshi banking consumers' satisfaction during the pandemic situation: Green development and innovation perspective in banking service

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38 cited
  • 2022Analysis of the Effect of Perceived Usefulness, Perceived Ease of Use, and Trust of Security on Customer Loyalty through Customer Satisfaction on the OVO Application8 cited
  • 2023Evaluating the Impact of E-Banking on Customer Satisfaction: A Comprehensive Systematic Review6 cited
  • 2022The Barriers of Adoption the E-Banking in the Libyan Banks—A Case Study of Commercial Banks in Tobruk City5 cited