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The Business Value of IT

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Information Technology Governance and Strategy Information Systems Education and Curriculum Development Corporate Governance and Management

Abstract

In order to maximize IT resources and justify IT expenditures, CIO's and other IT managers must be able to identify meaningful metrics and explain them in a way that management can understand. The Business Value of IT: Managing Risks, Optimizing Performance, and Measuring Results solves this problem by providing practical answers to

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2010Analysis of risk dynamics in information technology service delivery

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