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The Business Value of IT
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The Business Value of IT (2008)The Business Value of ITAnalysis of risk dynamics in information technology service delivery (2010)Analysis of risk dynamics in …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Does Information Technology Lead to Smaller Firms? (1994)IT doesn't matter. (2003)
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  • 2010Analysis of risk dynamics in information technology service delivery17 cited

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