Workbronze2008

Social ties and their relevance to churn in mobile telecom networks

Koustuv Dasgupta · Rahul Singh · Balaji Viswanathan · Dipanjan Chakraborty · Sougata Mukherjea · Amit A. Nanavati +1 more

105 citations0/0 files storedInternational Conference on Extending Database Technology (EDBT)

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer churn and segmentation Customer Service Quality and Loyalty Complex Network Analysis Techniques

Abstract

Social Network Analysis has emerged as a key paradigm in modern sociology, technology, and information sciences. The paradigm stems from the view that the attributes of an individual in a network are less important than their ties (relationships) with other individuals in the network. Exploring the nature and strength of these ties can help understand the structure and dynamics of social networks and explain real-world phenomena, ranging from organizational efficiency to the spread of information and disease.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 105 citations exist upstream.

References

2003The Eigentrust algorithm for reputation management in P2P networks 1992Structural Holes: The Social Structure of Competition 2001Mining the network value of customers 2004Propagation of trust and distrust 2003The Eigentrust algorithm for reputation management in P2P networks 2003Trust Management for the Semantic Web 2000Predicting subscriber dissatisfaction and improving retention in the wireless telecommunications industry

Cited by

2013Prediction of Subscriber Churn Using Social Network Analysis 2018Profit Optimizing Churn Prediction for Long-Term Loyal Customers in Online Games 2020Social Network Analysis and Churn Prediction in Telecommunications Using Graph Theory 2012Collective Churn Prediction in Social Network 2012Churn Prediction in a Real Online Social Network Using Local CommunIty Analysis 2011Socioscope: Human Relationship and Behavior Analysis in Social Networks 2015Behavioral Modeling for Churn Prediction: Early Indicators and Accurate Predictors of Custom Defection and Loyalty

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.