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1. Introduction: UNISON and public service trade unionism Michael TerryPart I. UNISON: Structures and Processes2. The creation of UNISON Rodney Bickerstaffe3. The making of UNISON: a framework to review key events, processes and issues Bob Fryer4. UNISON's management of the merger and beyond Michael Dempsey5. UNISON's approach to organisation development in a democratic organisation Margaret Wheeler6. Strategic review and organisational change in UNISON Trevor Colling and Tim Claydon7. Promoting representation of women within UNISON Anne McBride8. Working with Labour: the impact of UNISONs political settlement Maggie Jones9. UNISON and New Labour: Searching for new relationships Tom SawyerPart II. The UNISON Agenda10. UNISON and changes in collective bargaining in health and local government Carole Thornley, Mike Ironside and Roger Seifert11. UNISON and low pay policy Peter Morris12. UNISON and low pay policy: a comment on Morris Carole Thornley13. UNISONs approach to lifelong learning Anne Munro and Helen Rainbird14. UNISONs approach to lifelong learning: a comment on Munro and Rainbird Jim Sutherland15. Between elation and despair: UNISON and the new social policy agenda Mick Carpenter16. UNISON and the quality of public service provision: any lessons from the rest of Europe? Michael Terry17. Towards an organising model in UNISON? A trade union membership strategy in transition Jeremy Waddington and Allan Kerr18. Reflections on UNISON after five years John Monks
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