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Customer Relationship Management
0 references·6 citing·17 second hop
Customer Relationship Management (2008)Customer Relationship ManagementCombining design science with data analytics to forecast user intention to adopt customer relationship management systems (2019)Combining design science with…Investigating relationship types for creating brand value for resellers (2018)Investigating relationship ty…Unpicking antecedents of CRM adoption: a two-stage model (2016)Unpicking antecedents of CRM …Application of Data Mining in Customer Relationship Management (2010)Application of Data Mining in…Extending Customer Relationship Management to Value Chain Partners for Competitive Advantage (2009)Extending Customer Relationsh…Real-time Business (2004)Real-time BusinessFirm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)The Core Competence of the Corporation (2006)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Using Flexibility in Designing CRM Solution (2019)Enterprise Application Integration (2002)Collaborative E-Business Process Modelling: A Holistic Analysis Framework Focused on Small and Medium-Sized Enterprises (2007)Collaborative e-Business Process Modelling: Transforming Private EPC to Public BPMN Business Process Models (2008)Supply Chain Management (2010)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Principles and Practice of Structural Equation Modeling (1998)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Search and Compare Drives Satisfaction (2021)The Role of Technology in Customer Purchase Intention in the UK Market (2024)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)
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  • 2004Real-time Business27 cited
  • 2018Investigating relationship types for creating brand value for resellers24 cited
  • 2009Extending Customer Relationship Management to Value Chain Partners for Competitive Advantage20 cited
  • 2016Unpicking antecedents of CRM adoption: a two-stage model18 cited
  • 2010Application of Data Mining in Customer Relationship Management13 cited
  • 2019Combining design science with data analytics to forecast user intention to adopt customer relationship management systems7 cited

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