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Tourists’ Recollections of Quality in Museums: A Servicescape Without People? · Study

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ArticleTourists’ Recollections of Quality in Museums: A Servicescape Without People?

Deborah Cunnell2000

Article2000

Tourists’ Recollections of Quality in Museums: A Servicescape Without People?

Deborah Cunnell · Richard C Prentice

31 citations·0/0 files stored·Museum Management and Curatorship

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Museums and Cultural Heritage Diverse Aspects of Tourism Research Consumer Retail Behavior Studies

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 2025Advances in Consumer Research 1992Measuring Service Quality: A Reexamination and Extension 1954The critical incident technique.2000Marketing management: analysis. planning. implementation and control 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research 1995Customer Switching Behavior in Service Industries: An Exploratory Study

Cited by

2018Experienscape: expanding the concept of servicescape with a multi-stakeholder and multi-disciplinary approach (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)2006Packaging places: Designing heritage trails using an experience economy perspective to maximize visitor engagement 2006Understanding brands as experiential spaces: axiological implications for marketing strategists 2007A process model of brand cocreation: brand management and research implications

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2000Tourists' recollections of quality in museums: A servicescape without people?article · 17 shared references 2003Customer Service Behaviorother · 9 shared references 2002Determinants of customer‐perceived service quality: a confirmatory factor analysis approacharticle · 8 shared references 2008Research themes, concepts and relationshipsarticle · 8 shared references 2001Tourism image, evaluation variables and after purchase behaviour: inter-relationshiparticle · 7 shared references 2001Logistics Service Quality as a Segment-Customized Processarticle · 7 shared references

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Year2000

Typearticle

Published2000-01-01

VenueMuseum Management and Curatorship

ISSN-L0964-7775

Languageen

Citations31

Files0 public / 0

ShelfMuseums and Cultural Heritage

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doi10.1080/09647770000401804

openalex_workW4256080112

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2012

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