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Tourists' recollections of quality in museums: A servicescape without people? · Study

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ArticleTourists' recollections of quality in museums: A servicescape without people?

Deborah Cunnell2000

Article2000

Tourists' recollections of quality in museums: A servicescape without people?

Deborah Cunnell

28 citations·0/0 files stored·International Journal of Museum Management and Curatorship

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Museums and Cultural Heritage Diverse Aspects of Tourism Research Consumer Retail Behavior Studies

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2000Marketing management: analysis. planning. implementation and control 2007Critical Incident Technique 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions

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2018Experienscape: expanding the concept of servicescape with a multi-stakeholder and multi-disciplinary approach (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)2017The heritage tourist: an understanding of the visitor experience at heritage attractions 2006Understanding brands as experiential spaces: axiological implications for marketing strategists 2007A process model of brand cocreation: brand management and research implications

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Details

Year2000

Typearticle

Published2000-12-01

VenueInternational Journal of Museum Management and Curatorship

ISSN-L0260-4779

Languageen

Citations28

Files0 public / 0

ShelfMuseums and Cultural Heritage

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doi10.1016/s0260-4779(00)00009-1

openalex_workW2050159454

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2012

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