A handbook of management and leadership : a guide to managing for results

Abstract

The Practice of Management: *The nature of management *The role of the manager *Leadership *Making things *Managerial activities *Managerial approaches *Strategic management *Systems and process management *Management development. Delivering Change: *The process of change *The context of change. Enhancing Customer Relations: *The basis of customer service *Approaches to customer service *Achieving high levels of customer service. Enabling continuous improvement: *Continuous improvement *Quality management.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 44 citations exist upstream.