The Importance of Security Matters for Quality of Experience in Mobile Web Context

Sabina Baraković · Jasmina Baraković Husić

9 citations0/0 files storedInternational Journal of Human-Computer Interaction

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Technology Adoption and User Behaviour Information and Cyber Security Privacy, Security, and Data Protection

Abstract

The rise of cyber-attacks coming up with the increased use of mobile devices and web services has initiated the growth of interest to understand the impact of Perception of Security (PoS) on Quality of Experience (QoE) in mobile web context and which factors impact PoS. This paper aims to investigate the relations among QoE, PoS, and multiple influence factors in different mobile web contexts. The obtained results have shown that PoS differently impacts QoE in considered mobile web contexts (banking, commerce, browsing, mail, and health). Also, the analyzed factors (risk, reliability and availability, 3rd party seals, privacy, security, grammar quality, aesthetics, reputation, brand name, and usability) have been assigned different weights of influence in terms of PoS in mobile web contexts. These findings open a wide range of potential research that could lead to the increase and improvement of users’ Quality of Life (QoL).

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2014User satisfaction with mobile websites: the impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust 2018An Empirical Study of the Impacts of Perceived Security and Knowledge on Continuous Intention to Use Mobile Fintech Payment Services 2020Mobile application security: Role of perceived privacy as the predictor of security perceptions 2018The effect of perceived security and grievance redressal on continuance intention to use M-wallets in a developing country 2014Trust and distrust on the web: User experiences and website characteristics 2020Mobile Apps Use and WOM in the Food Delivery Sector: The Role of Planned Behavior, Perceived Security and Customer Lifestyle Compatibility 2021Culture and Society in the Digital Age 2019The Role of Consumers’ Perceived Security, Perceived Control, Interface Design Features, and Conscientiousness in Continuous Use of Mobile Payment Services

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