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The Effect of Value Innovation in the Superior Performance and Sustainable Growth of Telecommunications Sector: Mediation Effect of Customer Satisfaction and Loyalty
16 references·2 citing·49 second hop
The Effect of Value Innovation in the Superior Performance and Sustainable Growth of Telecommunications Sector: Mediation Effect of Customer Satisfaction and Loyalty (2022)The Effect of Value Innovation in the Sup…Heuristics versus statistics in discriminant validity testing: a comparison of four procedures (2019)Heuristics versus statistics …A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…A value mapping tool for sustainable business modelling (2013)A value mapping tool for sust…The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)The relationships among servi…An examination of the determinants of customer loyalty in mobile commerce contexts (2005)An examination of the determi…Beyond the business case for corporate sustainability (2002)Beyond the business case for …Value creation in E‐business (2001)Value creation in E‐businessThe Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…A Resource-Based Framework for Assessing the Strategic Advantages of Family Firms (1999)A Resource-Based Framework fo…Value innovation: the strategic logic of high growth. (1998)Value innovation: the strateg…Management of Innovation in Services (1997)Management of Innovation in S…Innovation in services (1997)Innovation in servicesCustomer value: The next source for competitive advantage (1997)Customer value: The next sour…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …Exploring consumer satisfaction with an AR beauty app based on the technology acceptance model and experience economy theory (2024)Exploring consumer satisfacti…Impact of 3G and 4G Technology Performance on Customer Satisfaction in the Telecommunication Industry (2023)Impact of 3G and 4G Technolog…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer perceived value: The development of a multiple item scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Case Study Research: Design and Methods (1984)Business Model Innovation: Opportunities and Barriers (2009)Business Models, Business Strategy and Innovation (2009)The Business Model: Recent Developments and Future Research (2011)An Evolutionary Theory of Economic Change. 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References

  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
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750 cited
  • 2013A value mapping tool for sustainable business modelling706 cited
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    • 2023Impact of 3G and 4G Technology Performance on Customer Satisfaction in the Telecommunication Industry26 cited
    • 2024Exploring consumer satisfaction with an AR beauty app based on the technology acceptance model and experience economy theory9 cited