Mediating Role of Organizational Citizenship Behavior among Perceived Organizational Support, Employee Engagement, and Employee Performance: An Empirical Study at Regional Secretariat of Demak Regency, Indonesia

Abstract

This research is aimed to assess whether organizational citizenship behavior variables can become a mediator for the correlation between perceived organizational support and employee engagement and employee performance. On the other hand, this research also has a purpose to acknowledge the effect of perceived organizational support and employee engagement on employee performance. This research was conducted at the Regional Secretariat in Demak Regency, Central Java Province, Indonesia. The number of samples was 107 respondents. Sampling technique used non random sampling. Data analysis used Path analysis with SPSS ver.25. Analysis results revealed that perceived organizational support and employee engagement has a positive and significant effect on employee performance. Moreover, organizational citizenship behavior has been proven to become a mediating variable of the correlation between perceived organizational support and employee engagement and employee performance. This research recommends the management to improve perceived organizational support and employee engagement in advance, in order to improve organizational citizenship behavior, which, furthermore, will improve employee performance.

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