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A taxonomy of administrative language in public service encounters
16 references·1 citing·42 second hop
A taxonomy of administrative language in public service encounters (2022)A taxonomy of administrative language in …Administrative Burden (2019)Administrative BurdenSaturation in qualitative research: exploring its conceptualization and operationalization (2017)Saturation in qualitative res…Understanding Process Tracing (2011)Understanding Process TracingPragmatics of human communication : a study of interactional patterns, pathologies, and paradoxes (2011)Pragmatics of human communica…Theorising from case studies: Towards a pluralist future for international business research (2010)Theorising from case studies:…The Sage Handbook of Qualitative Research (2009)The Sage Handbook of Qualitat…The State and Social Capital: An Institutional Theory of Generalized Trust (2008)The State and Social Capital:…Making and Breaking Social Capital (2005)Making and Breaking Social Ca…What Is a Case Study and What Is It Good for? (2004)What Is a Case Study and What…Lipstick and Logarithms: Gender, Institutional Context, and Representative Bureaucracy (2002)Lipstick and Logarithms: Gend…State Agent or Citizen Agent: Two Narratives of Discretion (2000)State Agent or Citizen Agent:…Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration (1996)Prospering in Dynamically-Com…Creating public value: strategic management in government (1996)Creating public value: strate…Creating public value : strategic management in government (1995)Creating public value : strat…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…Street-Level Bureaucracy: The Dilemmas of the Individual in Public Service (1980)Street-Level Bureaucracy: The…Bureaucratic encounter, voice behaviour and citizen satisfaction (2024)Bureaucratic encounter, voice…Naturalistic inquiry (1985)Qualitative Data Analysis: An Expanded Sourcebook (1994)Three Approaches to Qualitative Content Analysis (2005)A systematic approach to conducting review studies: An assessment of content analysis in 25 years of IB research (2017)The theory contribution of case study research designs (2017)Qualitative research: deductive and inductive approaches to data analysis (2018)An Evolutionary Theory of Economic Change. (1983)A Dynamic Theory of Organizational Knowledge Creation (1994)Toward a knowledge‐based theory of the firm (1996)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)The Theory of Economic Development (2003)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)The Structure of Scientific Revolutions (1963)Case Study Research: Design and Methods (1984)Case Study Research (2004)Nested Analysis as a Mixed-Method Strategy for Comparative Research (2005)Critical realism in case study research (2009)Comparative Politics and the Synthetic Control Method (2014)Liberalism, Fascism, or Social Democracy (1991)Designing Social Inquiry (1994)Dynamics of Contention (2001)A Tale of Two Cultures: Qualitative and Quantitative Research in the Social Sciences (2012)Set-Theoretic Methods for the Social Sciences: A Guide to Qualitative Comparative Analysis (2012)The Logic of Process Tracing Tests in the Social Sciences (2012)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)How Many Interviews Are Enough? (2005)Characterising and justifying sample size sufficiency in interview-based studies: systematic analysis of qualitative health research over a 15-year period (2018)To saturate or not to saturate? Questioning data saturation as a useful concept for thematic analysis and sample-size rationales (2019)How to use and assess qualitative research methods (2020)Choosing a Qualitative Research Approach (2015)Positionality practices and dimensions of impact on equity research: A collaborative inquiry and call to the community (2021)Is thematic analysis used well in health psychology? A critical review of published research, with recommendations for quality practice and reporting (2023)New Public Management Is Dead--Long Live Digital-Era Governance (2005)Beyond Engagement and Participation: User and Community Coproduction of Public Services (2007)Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management (2014)Doing Gender (1987)Rethinking authenticity in tourism experience (1999)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Administrative Discretion and Active Representation: An Expansion of the Theory of Representative Bureaucracy (2003)Solutions When the Solution is the Problem: Arraying the Disarray in Development (2003)Coping During Public Service Delivery: A Conceptualization and Systematic Review of the Literature (2015)
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References

  • 2017Saturation in qualitative research: exploring its conceptualization and operationalization11,995 cited
  • 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
  • 1996Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration5,641 cited
  • 2004What Is a Case Study and What Is It Good for?3,082 cited
  • 1996Creating public value: strategic management in government2,551 cited
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  • 2009The Sage Handbook of Qualitative Research2,351 cited
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  • 1980Street-Level Bureaucracy: The Dilemmas of the Individual in Public Service2,147 cited
  • 2010Theorising from case studies: Towards a pluralist future for international business research1,317 cited
  • 2008The State and Social Capital: An Institutional Theory of Generalized Trust1,189 cited
  • 2000State Agent or Citizen Agent: Two Narratives of Discretion820 cited
  • 2002Lipstick and Logarithms: Gender, Institutional Context, and Representative Bureaucracy656 cited
  • 2005Making and Breaking Social Capital599 cited
  • 2011Pragmatics of human communication : a study of interactional patterns, pathologies, and paradoxes

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592 cited
  • 2019Administrative Burden592 cited
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    • 2024Bureaucratic encounter, voice behaviour and citizen satisfaction13 cited