References

• 1992Corpus, Concordance, Collocation3,465 cited
• 2014The Pragmatics of Politeness1,488 cited
• 2009Culturally speaking: culture, communication and politeness theory718 cited
• 2012Chinese Guanxi : An Integrative Review and New Directions for Future Research667 cited
• 2002Managing rapport in talk: Using rapport sensitive incidents to explore the motivational concerns underlying the management of relations517 cited
• 2006Gender and genre variation in weblogs405 cited
• 2003Power and Politeness in the Workplace: A Sociolinguistic Analysis of Talk at Work387 cited
• 2009Keyness366 cited
• 2017The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction183 cited
• 2003The Interplay of Gender and Affective Tone in Service Encounter Satisfaction125 cited
• 2008‘Well, I answer it by simply inviting you to look at the evidence’115 cited
• 2000Politeness and Face in Chinese Culture101 cited
• 2010Historical vs. contemporary Chinese linguistic politeness84 cited
• 2009Corpora: Pragmatics and Discourse68 cited
• 2019Communicative Styles, Rapport, and Student Engagement: An Online Peer Mentoring Scheme